Key results
User Auth Rate
2x
Result highlights
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The story
A global cloud contact center provider facilitates billions of call minutes annually for over 2,000 enterprise customers across diverse industries.
While self-service costs only $0.10 per contact compared to $8 for live support, 88% of interactions ultimately required human intervention. Legacy...
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Quotes
“Deepgram's real-time transcription accuracy enables improved call resolution and higher self-service containment rates without the need for a live agent, resulting in substantial cost savings for our customers.”
The company
Five9
five9.comCloud contact center software and AI for customer experience management.
IndustrySoftware & Platforms
LocationSan Ramon, CA, USA
Employees1K-5K
Founded2001