Legacy bots choked on tracking codes, forcing agent transfers. AI now captures complex strings, resolving authentication without humans.
A global cloud contact center provider facilitates billions of call minutes annually for over 2,000 enterprise customers across diverse industries.
While self-service costs only $0.10 per contact compared to $8 for live support, 88% of interactions ultimately required human intervention. Legacy...
“Deepgram's real-time transcription accuracy enables improved call resolution and higher self-service containment rates without the need for a live agent, resulting in substantial cost savings for our customers.”
Cloud contact center software and AI for customer experience management.
Voice AI platform for speech-to-text, text-to-speech, and conversational agents.
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