AI case study

SharpenVoice customer support

Static menus couldn't maintain context. AI agents now hold natural conversations, passing full history to staff for seamless handoffs.

Published|4 months ago

Result highlights

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The story

Context

A cloud contact center platform designed to simplify operations and improve caller experiences for enterprise businesses.

Challenge

Traditional IVR menus and FAQ bots lack the intelligence to handle complex inquiries or maintain context during escalations. The product team sought...

Solution
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The company

Cloud contact center platform (CCaaS) for mid-market customer engagement.

IndustrySoftware & Platforms
LocationIndianapolis, IN, USA
Employees51-250
Founded2011

The AI provider

ElevenLabs logo

ElevenLabs

elevenlabs.io

AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees51-250
Founded2022

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