Agents missed 70,000 monthly posts due to volume. AI now triages every interaction, routing only complex cases to humans.
A major South African system integrator with 6,000 employees serves both its parent Telkom Group and external clients across diverse industries.
On-premise infrastructure prevented the company from scaling data solutions or handling massive internal workloads. Specifically, the social media...
“Our on-premises data science platforms were sufficient for internal operations but limited our ability to repeat our success externally. In order to scale up our data solutions and broaden our service offerings, we turned to Google Cloud.”
Managed ICT services and digital transformation partner for African enterprises.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
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