Information silos bottlenecked 45,000 distributed workers. Now, an internal agent factory empowers staff to build custom AI workflows.
Switzerland's national postal service and one of the country's largest employers, with 45,000 workers spanning diverse roles from alpine village mail carriers to corporate executives.
Information silos and fragmented collaboration limited efficiency across a highly distributed, hybrid environment. The organization needed to drive...
“The objective of Everyday AI is to make using AI as intuitive as using search engines. To achieve this, a diverse team has been established to address key areas, including governance, technology and data, change management, security, and ethics, ensuring that all relevant factors of this transformation are considered.”
National postal service provider for mail, logistics, and retail financial services.
Co-designed Swiss Post's AI strategy, modular enablement framework, and Agent Factory.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Swiss Post's Knowledge management is part of this use case:
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Information silos bottlenecked 45,000 distributed workers. Now, an internal agent factory empowers staff to build custom AI workflows.
Switzerland's national postal service and one of the country's largest employers, with 45,000 workers spanning diverse roles from alpine village mail carriers to corporate executives.
Information silos and fragmented collaboration limited efficiency across a highly distributed, hybrid environment. The organization needed to drive...
“The objective of Everyday AI is to make using AI as intuitive as using search engines. To achieve this, a diverse team has been established to address key areas, including governance, technology and data, change management, security, and ethics, ensuring that all relevant factors of this transformation are considered.”
National postal service provider for mail, logistics, and retail financial services.
Co-designed Swiss Post's AI strategy, modular enablement framework, and Agent Factory.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Swiss Post's Knowledge management is part of this use case:
Related implementations across industries and use cases
Manual coordination across systems bottlenecked teams. Now, employees build custom AI agents to automate tasks like purchase analysis.
Typing barriers and manual admin slowed disabled staff. Now, AI handles drafting and notes, freeing teams for direct community engagement.
Opening enterprise data risked uncontrolled tool sprawl. Now, a tiered platform empowers staff to safely build their own AI tools.
Critical know-how was retiring with veteran engineers. Now, AI agents turn expert videos into instant, searchable guidance for new hires.
Siloed data and anxiety held back adoption. HR’s "Middle Out" strategy unified systems, turning scattered docs into trusted answers.
Routine calls crowded out what Trinity was built on. AI took the volume; the team reclaimed time for the carrier relationships that count.
One video: lights, scripting, multiple retakes — 2 hours. His AI avatar now delivers the same personalized guidance in under 10 minutes.
Appliance insights bottlenecked through Slack—hours or days, shaped by who you asked. Now product teams query in plain English.
Scaling AI access across a 100,000-employee workforce risked system overloads. An auto-scaling platform launched with zero downtime.