AI case study

ScopeTask automation

Typing barriers and manual admin slowed disabled staff. Now, AI handles drafting and notes, freeing teams for direct community engagement.

Published

The story

Context

A UK-based disability equality charity supporting 4.6 million disabled individuals annually.

Challenge

Fragmented technology required manual data reentry and created severe accessibility barriers for disabled staff members struggling with traditional...

Solution
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Scope & timeline

  • >26,500 monthly Copilot prompts by staff
  • >640 task-specific AI agents developed by employees

Quotes

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The company

Disability charity campaigning and providing support for disabled people in the UK.

IndustryNon-Profit & Social Impact
LocationLondon, England, UK
Employees1K-5K
Founded1952

The implementation partner

Phoenix Software logo

Phoenix Software

phoenixs.co.uk
Role in this case study

Helped Scope map out strategies, implement Microsoft solutions, and provide training for employees.

IndustryTechnology
LocationChesterfield, England, UK
Employees251-1K
Founded1989

The vendor

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

Use case

Scope's Task automation is part of this use case:

Workplace AI
258 case studies(+237% YoY)
Proven impact?
Average
3.1Typical
3.1Typicalwithin Non-Profit & Social Impact
3.1Typicalwithin Knowledge Management

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