AI case study

Meals on Wheels DurhamFundraising operations

Fragmented CRM data and manual spreadsheets bottlenecked a lean team. Now, staff use AI to clean records, segment donors, and draft emails.

Published|today

Key results

Task Completion Time
1 hour
vs 1 day
Fundraising Increase
19%

Result highlights

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The story

Context

A human services nonprofit serving up to 500 homebound seniors weekly relies on a small staff and large volunteer base to deliver freshly prepared meals and essential social connections.

Challenge

Years of transitioning between multiple CRM systems left the organization with fragmented data, duplicate records, and blurred distinctions between...

Solution
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Quotes

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The company

Meals on Wheels Durham logo

Meals on Wheels Durham

mowdurham.org

Nutritious meal delivery and wellness services for homebound seniors in Durham.

IndustryNon-Profit & Social Impact
LocationDurham, NC, USA
Employees11-50
Founded1975

The vendor

Social good software company providing fundraising, advocacy, program management, and corporate social responsibility solutions for nonprofits.

IndustrySoftware & Platforms
LocationAustin, TX
Employees501-1000
Founded2021

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