AI case study

Koinonia Family ServicesDonor email outreach

Manually drafting customized donor emails bottlenecked outreach. Now, AI uses donor history to write tailored messages for staff review.

Published|7 months ago

Key results

Funds Raised (1 Hour)
$10k
Campaign Process Time
20 mins
Per-Email Draft Time
8.3 seconds

Result highlights

Unlock 5 result highlights

The story

Context

A human services nonprofit focused on foster youth and family reunification relies on highly personalized donor communication to fund its daily operations.

Challenge

Fundraisers manually drafted every customized outreach message, a severe bottleneck that required up to 30 minutes per email. This slow process made...

Solution
Unlock full story

Quotes

Unlock 2 more quotes

The company

Koinonia Family Services logo

Koinonia Family Services

kfh.org

Foster care, adoption, and trauma-informed family support services.

IndustryNon-Profit & Social Impact
LocationLoomis, CA, USA
Employees251-1K
Founded1982

The vendor

Virtuous logo

Virtuous

virtuous.org

Nonprofit CRM and fundraising platform that unifies donor management, marketing automation, and volunteer coordination for faith-based and social good organizations.

IndustrySoftware & Platforms
LocationPhoenix, AZ
Employees201-500
Founded2014

Use case

Koinonia Family Services's Donor email outreach is part of this use case:

Document Drafting
82 case studies(+28% YoY)
Proven impact?
LowModerateVery Strong
4.7Moderate
3.5Moderatewithin Sales

Similar Case Studies

Related implementations across industries and use cases

House of Ruth logoH

House of Ruth

Non-Profit & Social Impact|SMB

Donor outreach

A 20% donation drop overwhelmed staff relying on manual outreach. Now, AI prioritizes lapsed donors and drafts emails for staff approval.

2 hoursOutreach Time
via virtuous.org
Published Dec 1, 2025
Metropolitan State University of Denver logoM

Metropolitan State University of Denver

Education & Training|Mid-size

Donor outreach

Manual workflows limited authentic donor connections. Now, AI drafts daily outreach matching each gift officer's exact writing style.

2 hoursOutreach Time
via virtuous.org
Published Nov 1, 2025
Meals on Wheels Durham logoM

Meals on Wheels Durham

Non-Profit & Social Impact|SMB

Fundraising operations

Fragmented CRM data and manual spreadsheets bottlenecked a lean team. Now, staff use AI to clean records, segment donors, and draft emails.

1 hourTask Completion Timevs 1 day
via bonterratech.com
Published Mar 31, 2026

93 AI case studies in Document Drafting

68 AI case studies in Non-Profit & Social Impact

184 AI case studies in Sales