Reps navigated 16 systems per call. Now, AI voice agents autonomously resolve 20% of inquiries and trigger backend workflows.
An employee-owned financial services firm managing $135 billion in assets and handling 2 million customer calls annually.
Service representatives navigated 16 disconnected systems during a single transaction, while customers faced long hold times for basic inquiries that...
“Because we’re employee-owned, there's a greater stake in what we do for our customers. We want to be there for our customers. It’s our culture, our purpose.”
Insurance holding company for life insurance, annuity, and retirement products.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
Reps were buried under 335k inquiries, 90% routine. AI now resolves FAQs and drafts emails, cutting response times 87.5%.
Agents toggled 15 systems while a rigid bot escalated 26% of chats. AI now resolves routine cases, cutting escalations by 15%.
Call surges bottlenecked support. AI voice agents now handle precise financial data with strict compliance and zero hallucinations.
Call surges bottlenecked support. AI voice agents now handle precise financial data with strict compliance and zero hallucinations.
35M customers waited in queues for payment updates. Now, a voice agent resolves routine calls instantly, leaving complex issues to humans.
Recruiters lost 40% of their time to manual scheduling. An AI agent now handles coordination, letting candidates self-book via chat.
A 12-person team spent days manually compiling reports. Now, automated daily dashboards let field agents resolve claim inquiries instantly.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Reps navigated 16 systems per call. Now, AI voice agents autonomously resolve 20% of inquiries and trigger backend workflows.
An employee-owned financial services firm managing $135 billion in assets and handling 2 million customer calls annually.
Service representatives navigated 16 disconnected systems during a single transaction, while customers faced long hold times for basic inquiries that...
“Because we’re employee-owned, there's a greater stake in what we do for our customers. We want to be there for our customers. It’s our culture, our purpose.”
Insurance holding company for life insurance, annuity, and retirement products.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
Reps were buried under 335k inquiries, 90% routine. AI now resolves FAQs and drafts emails, cutting response times 87.5%.
Agents toggled 15 systems while a rigid bot escalated 26% of chats. AI now resolves routine cases, cutting escalations by 15%.
Call surges bottlenecked support. AI voice agents now handle precise financial data with strict compliance and zero hallucinations.
Call surges bottlenecked support. AI voice agents now handle precise financial data with strict compliance and zero hallucinations.
35M customers waited in queues for payment updates. Now, a voice agent resolves routine calls instantly, leaving complex issues to humans.
Recruiters lost 40% of their time to manual scheduling. An AI agent now handles coordination, letting candidates self-book via chat.
A 12-person team spent days manually compiling reports. Now, automated daily dashboards let field agents resolve claim inquiries instantly.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.