Redundant questions slowed onboarding. Call data identified the “top 10 time-wasters” to cut, while AI sentiment tracking flags churn.
A SaaS platform for HR, IT, and finance management coordinating a large go-to-market operation across sales, implementation, and support teams.
Redundant kickoff questions and misaligned scopes during handoffs created friction between sales and implementation. Managers lacked visibility into...
“Gong’s call recording and analysis helped us spot misaligned scopes, save onboarding time, and catch churn signals, before they hit the bottom line.”
HR, payroll, and IT management platform for global workforce operations.
Gong is a sales enablement platform that leverages AI to provide actionable insights from sales conversations, enhancing sales performance and strategy.
Related implementations across industries and use cases
Managers lacked bandwidth to verify new messaging. AI flags specific phrases to guide coaching, linking talk tracks to record win rates.
Decision trees choked on vague queries. GenAI agents now use a 75-tag taxonomy to resolve or route tickets across 12 complex products.
Sellers lost hours to manual research. AI agents now generate instant meeting briefs and follow-up emails, cutting prep time to minutes.
Sellers lost hours to manual research. AI agents now generate instant meeting briefs and follow-up emails, cutting prep time to minutes.
Rapid scaling obscured pipeline health. AI now ranks deals by real-time engagement and instantly summarizes account history.
SSetup and data analysis held back shops for weeks. AI now runs those workflows, helping merchants land their first sale in days.
Serial testing bottlenecked development. Now, parallelized checks validate hundreds of complex conversation paths in seconds.
Account managers manually synthesized 50+ signals. An on-prem agent now analyzes the data to draft the pitch.
Manual role-plays pulled staff off the floor. Now, AI agents run infinite drills and answer queries instantly, keeping experts selling.