Pal Group
E-commerce search
Exact-match search missed synonyms. AI now maps intent—linking "cooling goods" to inventory—turning vague queries into sales.
- ~2x search conversion rate via AI
- 1.6x-1.7x per-user conversion rate
Recommendations took days to refresh; staff lost half-days to fraud checks. AI updates feeds in two hours and automates chat screening.
One of the most popular pre-owned luxury ecommerce sites in Taiwan and Hong Kong, listing over 100,000 items ranging from designer bags to vintage clothing.
A legacy recommendation system took days to refresh and only tracked logged-in users, missing critical engagement signals. Furthermore, staff spent...
“We needed to improve user engagement on our platform by providing more relevant product recommendations. The AI and data solutions of Google Cloud deliver the best results and require the least development work, because we can incorporate data from different sources more easily.”
Second-hand luxury fashion marketplace and authentication platform.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
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Exact-match search missed synonyms. AI now maps intent—linking "cooling goods" to inventory—turning vague queries into sales.
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