AI case study

THE ICONICProduct search and discovery

Shoppers searching unavailable brands hit dead ends. AI now surfaces relevant alternatives, cutting null results from 5% to near zero.

Published|10 months ago

Key results

Revenue Increase
2.6%
Null Customer Searches
~0%
vs 5%

Result highlights

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The story

Context

Australia and New Zealand's leading fashion and lifestyle platform serves two million active customers with over 20 million monthly visits.

Challenge

Growing data volumes caused query times to lag for minutes, while a rigid search experience often returned zero results for unavailable brands or...

Solution
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Quotes

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The company

Online fashion and lifestyle retailer for clothing, footwear, and beauty products.

IndustryRetail
LocationSydney, NSW, Australia
Employees1K-5K
Founded2011

The AI provider

Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.

IndustryTechnology
LocationMountain View, CA, USA
Employees100K+
Founded1998

The implementation partner

Accelerated THE ICONIC's migration to Google Cloud and helped build foundational data systems.

IndustryTechnology
LocationMelbourne, VIC, Australia
Employees51-250
Founded2017

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