160,000 staff navigated dozens of disconnected systems. AI now triages requests and summarizes issues on one unified platform.
A global technology leader with 160,000 employees worldwide operated hundreds of support teams across dozens of disconnected legacy systems.
Employees faced confusion and delays trying to locate the correct entry point for help, while support staff struggled to collaborate across...
“Just trying to get help was frustrating. People would ask, ‘Where do I go to submit a ticket?’ With no clear place to start, it often led to confusion and delays.”
Enterprise database software and cloud infrastructure services.
Note — Oracle is also the vendor behind this implementation.
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