Key results
Annual Cost Avoidance
$17.7M
Annual Time Savings
410k hours
Faster Resolution
20x
Result highlights
Unlock 4 result highlights
The story
An enterprise technology company with over 20,000 employees operated with siloed HR and IT departments using disparate systems for internal support.
Employees navigated a maze of disconnected tools for simple tasks like name updates, often repeating information across departments. Support teams...
Unlock full story
Quotes
“We’re not just automating a handful of manual tasks and processes across a department or two. We’re infusing AI agents everywhere to transform how we work—boosting productivity and making every experience smoother.”
The company
ServiceNow
servicenow.comServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
IndustrySoftware & Platforms
LocationSanta Clara, California, United States
Employees10K-50K
Founded2004