Teams relied on manual triage across disparate tools. AI agents now automate routing and answers, saving 410,000 hours annually.
An enterprise technology company with over 20,000 employees operated with siloed HR and IT departments using disparate systems for internal support.
Employees navigated a maze of disconnected tools for simple tasks like name updates, often repeating information across departments. Support teams...
“We’re not just automating a handful of manual tasks and processes across a department or two. We’re infusing AI agents everywhere to transform how we work—boosting productivity and making every experience smoother.”
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Note — ServiceNow is also the vendor behind this implementation.
ServiceNow's Employee support is part of this use case:
Related implementations across industries and use cases
Staff struggled with 18 disconnected legacy tools. GenAI agents now summarize chats and automate notes, boosting IT productivity 20%.
Requests took two days across scattered systems. GenAI now summarizes cases for 8,000 agents, speeding resolutions by 30%.
As staff quadrupled, manual support couldn't keep pace. An AI agent now resolves nearly three in four tickets without human input.
Staff struggled with 18 disconnected legacy tools. GenAI agents now summarize chats and automate notes, boosting IT productivity 20%.
Requests took two days across scattered systems. GenAI now summarizes cases for 8,000 agents, speeding resolutions by 30%.
Sequential AI testing bottlenecked development. Engineers built a concurrent, code-first pipeline to evaluate agent responses in seconds.
Surging calls caused long holds and overtime. A 24/7 AI voice agent handles routine payroll, freeing 700 HR partners for advisory work.
Staff spent days reformatting resumes from JPEGs and text messages. Now, AI extracts skills into standard drafts for human review.
Routine queries burdened HR. Now, an AI WhatsApp agent instantly answers remote factory workers, escalating complex issues to HR.
Teams relied on manual triage across disparate tools. AI agents now automate routing and answers, saving 410,000 hours annually.
An enterprise technology company with over 20,000 employees operated with siloed HR and IT departments using disparate systems for internal support.
Employees navigated a maze of disconnected tools for simple tasks like name updates, often repeating information across departments. Support teams...
“We’re not just automating a handful of manual tasks and processes across a department or two. We’re infusing AI agents everywhere to transform how we work—boosting productivity and making every experience smoother.”
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Note — ServiceNow is also the vendor behind this implementation.
ServiceNow's Employee support is part of this use case:
Related implementations across industries and use cases
Staff struggled with 18 disconnected legacy tools. GenAI agents now summarize chats and automate notes, boosting IT productivity 20%.
Requests took two days across scattered systems. GenAI now summarizes cases for 8,000 agents, speeding resolutions by 30%.
As staff quadrupled, manual support couldn't keep pace. An AI agent now resolves nearly three in four tickets without human input.
Staff struggled with 18 disconnected legacy tools. GenAI agents now summarize chats and automate notes, boosting IT productivity 20%.
Requests took two days across scattered systems. GenAI now summarizes cases for 8,000 agents, speeding resolutions by 30%.
Sequential AI testing bottlenecked development. Engineers built a concurrent, code-first pipeline to evaluate agent responses in seconds.
Surging calls caused long holds and overtime. A 24/7 AI voice agent handles routine payroll, freeing 700 HR partners for advisory work.
Staff spent days reformatting resumes from JPEGs and text messages. Now, AI extracts skills into standard drafts for human review.
Routine queries burdened HR. Now, an AI WhatsApp agent instantly answers remote factory workers, escalating complex issues to HR.