Key results
Annualized Value
$355M
Research Time Saved
30k hours
Time Reduction
85-95%
Result highlights
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The story
A global enterprise software leader powering 65 billion workflows annually sought to transform its internal operations across sales, customer service, and HR.
Sales representatives spent excessive time on manual research and meeting preparation, reducing their capacity for direct customer engagement....
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Quotes
“The results are real: $355 million in annualized value from our own agentic AI capabilities; over 20 percent productivity gains across customer, HR, and IT support; and faster innovation in R&D through generative AI.”
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The company
ServiceNow
servicenow.comServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
IndustrySoftware & Platforms
LocationSanta Clara, California, United States
Employees10K-50K
Founded2004