Sellers lost hours to manual research. AI agents now prioritize leads and draft briefs, cutting prep time by 80%.
A global enterprise software leader powering 65 billion workflows annually sought to transform its internal operations across sales, customer service, and HR.
Sales representatives spent excessive time on manual research and meeting preparation, reducing their capacity for direct customer engagement....
“The results are real: $355 million in annualized value from our own agentic AI capabilities; over 20 percent productivity gains across customer, HR, and IT support; and faster innovation in R&D through generative AI.”
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Engineers manually correlated alerts across systems. AI agents now diagnose issues and suggest fixes, cutting recovery time by 35%.
Minor edits required days of crew coordination. Now, staff use avatars to modify dialogue and translate languages instantly.
Lab supply orders were handwritten in notebooks. Digital ordering now takes seconds, saving 30,000 hours for research annually.
Experts spent 15 minutes pulling data from scattered systems. Natural language prompts now generate detailed reports instantly.