Software & Platforms|It

ServiceNow
IT support

One IT agent per 1,000 staff battled "tab chaos." AI now resolves 90% of requests autonomously, freeing humans for high-value work.

PublishedNov 3, 2025|3 months ago

Key results

Resolution Efficiency
96%
vs 81%
Autonomous Resolution
90%
Agents Redeployed
85%

Result highlights

Unlock 3 result highlights

The story

A global technology enterprise with 33,000 employees manages a complex environment of 950 business applications and 34,000 devices, with just one IT agent for every 1,000 staff members.

Support teams faced "switching tab chaos," constantly toggling between monitoring dashboards and ticketing systems to manually correlate logs. This...

Unlock full story

Quotes

The company

ServiceNow logo

ServiceNow

servicenow.com

ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.

IndustrySoftware & Platforms
LocationSanta Clara, California, United States
Employees10K-50K
Founded2004

Explore similar

Find AI opportunities for your
business context

Understand what's working with 2,776 recent AI case studies across industries. We structure things so you can find high-impact strategies for your exact context.

Graphic placeholder

Industries covered