Misclassified tickets drove needless escalations. Now, an AI agent auto-routes cases and surfaces 1-click resolutions for support teams.
A global logistics company operating a corporate IT service desk that supports thousands of employees worldwide, held to strict service-level agreements for daily issue resolution and routing.
Only about half of incoming tickets were resolved at Level 1, with misclassification and unclear working instructions pushing the rest to Level 2 or...
“With Dataiku, we can build AI agents that deliver real value quickly, while keeping control over data, models, and outcomes.”
Global supply chain operator specializing in freight forwarding and logistics.
AI and machine learning platform for enterprise data science and analytics.
Geodis's IT support is part of this use case:
Related implementations across industries and use cases
Tickets sat up to 72 hours while engineers chased submodule owners. An agent now posts a recommendation and similar cases; engineers decide.
Manual checks of varied supplier documents bottlenecked financial close. Now, AI matches contracts, routing discrepancies to specialists.
Analysts combed 40+ page PDFs by hand for emissions data, delaying reports up to a week. Now an AI agent extracts it in minutes.
Tickets sat up to 72 hours while engineers chased submodule owners. An agent now posts a recommendation and similar cases; engineers decide.
Routine, multilingual requests bottlenecked IT. An AI assistant in Teams now resolves staff queries instantly in six languages.
Routine calls crowded out what Trinity was built on. AI took the volume; the team reclaimed time for the carrier relationships that count.
Accident probes left drivers on leave for weeks. Now any operations manager can query the live fleet in plain language—cases close in days.
A two-person team had zero visibility into AI tools spreading across endpoints. Now every install is tracked and governed in real time.
Siloed tools left the SOC blind to threats spanning satellites to cloud. AI now closes most cases automatically, in seconds.
Misclassified tickets drove needless escalations. Now, an AI agent auto-routes cases and surfaces 1-click resolutions for support teams.
A global logistics company operating a corporate IT service desk that supports thousands of employees worldwide, held to strict service-level agreements for daily issue resolution and routing.
Only about half of incoming tickets were resolved at Level 1, with misclassification and unclear working instructions pushing the rest to Level 2 or...
“With Dataiku, we can build AI agents that deliver real value quickly, while keeping control over data, models, and outcomes.”
Global supply chain operator specializing in freight forwarding and logistics.
AI and machine learning platform for enterprise data science and analytics.
Geodis's IT support is part of this use case:
Related implementations across industries and use cases
Tickets sat up to 72 hours while engineers chased submodule owners. An agent now posts a recommendation and similar cases; engineers decide.
Manual checks of varied supplier documents bottlenecked financial close. Now, AI matches contracts, routing discrepancies to specialists.
Analysts combed 40+ page PDFs by hand for emissions data, delaying reports up to a week. Now an AI agent extracts it in minutes.
Tickets sat up to 72 hours while engineers chased submodule owners. An agent now posts a recommendation and similar cases; engineers decide.
Routine, multilingual requests bottlenecked IT. An AI assistant in Teams now resolves staff queries instantly in six languages.
Routine calls crowded out what Trinity was built on. AI took the volume; the team reclaimed time for the carrier relationships that count.
Accident probes left drivers on leave for weeks. Now any operations manager can query the live fleet in plain language—cases close in days.
A two-person team had zero visibility into AI tools spreading across endpoints. Now every install is tracked and governed in real time.
Siloed tools left the SOC blind to threats spanning satellites to cloud. AI now closes most cases automatically, in seconds.