Scattered knowledge drove needless IT escalations. Now, AI surfaces step-by-step fixes so staff can resolve tickets with one click.
A global logistics network operating a corporate IT service desk that assists thousands of employees worldwide.
Although many incoming IT requests were relatively simple, only about half were successfully resolved at Level 1. Misclassification and scattered...
“The IT Support Agent helps them work more efficiently by bringing the right information to the right place at the right time.”
Global supply chain operator specializing in freight forwarding and logistics.
AI and machine learning platform for enterprise data science and analytics.
Geodis's IT support is part of this use case:
Related implementations across industries and use cases
Misclassified tickets drove needless escalations. Now, an AI agent auto-routes cases and surfaces 1-click resolutions for support teams.
Manual checks of varied supplier documents bottlenecked financial close. Now, AI matches contracts, routing discrepancies to specialists.
Manual fixes held back IT. Deployed in six weeks, AI now resets passwords and triages tickets, cutting L1 volume by 43%.
Manual fixes held back IT. Deployed in six weeks, AI now resets passwords and triages tickets, cutting L1 volume by 43%.
IT experts scrolled logs across 6 systems. GenAI now summarizes context and drafts notes, saving 25 minutes per major incident.
Time zones bottlenecked competitive intel for global sales. Now, an AI Slack agent delivers vetted talking points and charts on demand.
Tangled phone menus across 16 acquired fleets delayed roadside support. Now, AI instantly routes drivers to specialized maintenance teams.
Misclassified tickets drove needless escalations. Now, an AI agent auto-routes cases and surfaces 1-click resolutions for support teams.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Scattered knowledge drove needless IT escalations. Now, AI surfaces step-by-step fixes so staff can resolve tickets with one click.
A global logistics network operating a corporate IT service desk that assists thousands of employees worldwide.
Although many incoming IT requests were relatively simple, only about half were successfully resolved at Level 1. Misclassification and scattered...
“The IT Support Agent helps them work more efficiently by bringing the right information to the right place at the right time.”
Global supply chain operator specializing in freight forwarding and logistics.
AI and machine learning platform for enterprise data science and analytics.
Geodis's IT support is part of this use case:
Related implementations across industries and use cases
Misclassified tickets drove needless escalations. Now, an AI agent auto-routes cases and surfaces 1-click resolutions for support teams.
Manual checks of varied supplier documents bottlenecked financial close. Now, AI matches contracts, routing discrepancies to specialists.
Manual fixes held back IT. Deployed in six weeks, AI now resets passwords and triages tickets, cutting L1 volume by 43%.
Manual fixes held back IT. Deployed in six weeks, AI now resets passwords and triages tickets, cutting L1 volume by 43%.
IT experts scrolled logs across 6 systems. GenAI now summarizes context and drafts notes, saving 25 minutes per major incident.
Time zones bottlenecked competitive intel for global sales. Now, an AI Slack agent delivers vetted talking points and charts on demand.
Tangled phone menus across 16 acquired fleets delayed roadside support. Now, AI instantly routes drivers to specialized maintenance teams.
Misclassified tickets drove needless escalations. Now, an AI agent auto-routes cases and surfaces 1-click resolutions for support teams.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.