Misclassified tickets drove needless escalations. Now, an AI agent auto-routes cases and surfaces 1-click resolutions for support teams.
A global logistics company operating a corporate IT service desk that supports thousands of employees worldwide, held to strict service-level agreements for daily issue resolution and routing.
Only about half of incoming tickets were resolved at Level 1, with misclassification and unclear working instructions pushing the rest to Level 2 or...
“With Dataiku, we can build AI agents that deliver real value quickly, while keeping control over data, models, and outcomes.”
Global supply chain operator specializing in freight forwarding and logistics.
AI and machine learning platform for enterprise data science and analytics.
Geodis's IT support is part of this use case:
Related implementations across industries and use cases
Manual checks of varied supplier documents bottlenecked financial close. Now, AI matches contracts, routing discrepancies to specialists.
IT experts scrolled logs across 6 systems. GenAI now summarizes context and drafts notes, saving 25 minutes per major incident.
Tangled phone menus across 16 acquired fleets delayed roadside support. Now, AI instantly routes drivers to specialized maintenance teams.
IT experts scrolled logs across 6 systems. GenAI now summarizes context and drafts notes, saving 25 minutes per major incident.
Manual fixes held back IT. Deployed in six weeks, AI now resets passwords and triages tickets, cutting L1 volume by 43%.
Three people, 700 drivers, no road data—just spreadsheets. When a DOT probe hit, they had nothing. Now AI coaches every driver individually.
Manual checks of varied supplier documents bottlenecked financial close. Now, AI matches contracts, routing discrepancies to specialists.
Each incident sent engineers hunting for context from scratch, inconsistently across teams. Edwin AI now delivers it upfront.
Flying blind across AI pipelines—no view of cost or accuracy. Observability cut compute costs 87.5% and root cause from 30 hours to minutes.
Misclassified tickets drove needless escalations. Now, an AI agent auto-routes cases and surfaces 1-click resolutions for support teams.
A global logistics company operating a corporate IT service desk that supports thousands of employees worldwide, held to strict service-level agreements for daily issue resolution and routing.
Only about half of incoming tickets were resolved at Level 1, with misclassification and unclear working instructions pushing the rest to Level 2 or...
“With Dataiku, we can build AI agents that deliver real value quickly, while keeping control over data, models, and outcomes.”
Global supply chain operator specializing in freight forwarding and logistics.
AI and machine learning platform for enterprise data science and analytics.
Geodis's IT support is part of this use case:
Related implementations across industries and use cases
Manual checks of varied supplier documents bottlenecked financial close. Now, AI matches contracts, routing discrepancies to specialists.
IT experts scrolled logs across 6 systems. GenAI now summarizes context and drafts notes, saving 25 minutes per major incident.
Tangled phone menus across 16 acquired fleets delayed roadside support. Now, AI instantly routes drivers to specialized maintenance teams.
IT experts scrolled logs across 6 systems. GenAI now summarizes context and drafts notes, saving 25 minutes per major incident.
Manual fixes held back IT. Deployed in six weeks, AI now resets passwords and triages tickets, cutting L1 volume by 43%.
Three people, 700 drivers, no road data—just spreadsheets. When a DOT probe hit, they had nothing. Now AI coaches every driver individually.
Manual checks of varied supplier documents bottlenecked financial close. Now, AI matches contracts, routing discrepancies to specialists.
Each incident sent engineers hunting for context from scratch, inconsistently across teams. Edwin AI now delivers it upfront.
Flying blind across AI pipelines—no view of cost or accuracy. Observability cut compute costs 87.5% and root cause from 30 hours to minutes.