Scattered knowledge drove needless IT escalations. Now, AI surfaces step-by-step fixes so staff can resolve tickets with one click.
A global logistics network operating a corporate IT service desk that assists thousands of employees worldwide.
Although many incoming IT requests were relatively simple, only about half were successfully resolved at Level 1. Misclassification and scattered...
“The IT Support Agent helps them work more efficiently by bringing the right information to the right place at the right time.”
Global supply chain operator specializing in freight forwarding and logistics.
AI and machine learning platform for enterprise data science and analytics.
Geodis's IT support is part of this use case:
Related implementations across industries and use cases
Manual checks of varied supplier documents bottlenecked financial close. Now, AI matches contracts, routing discrepancies to specialists.
Manual fixes held back IT. Deployed in six weeks, AI now resets passwords and triages tickets, cutting L1 volume by 43%.
Manual processes bottlenecked 34 ports and 270 vessels. Now, employees deploy AI agents to balance containers and optimize fleet speeds.
Manual fixes held back IT. Deployed in six weeks, AI now resets passwords and triages tickets, cutting L1 volume by 43%.
IT experts scrolled logs across 6 systems. GenAI now summarizes context and drafts notes, saving 25 minutes per major incident.
Manual checks of varied supplier documents bottlenecked financial close. Now, AI matches contracts, routing discrepancies to specialists.
Rate limits capped geocoding at 2,000 requests/min. A fine-tuned LLM now clears 8,000/min—cutting costs by 80%.
Agents sifted through notes on 1M annual tickets. AI now drafts resolutions and summaries, saving 160,000 hours of work per year.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Scattered knowledge drove needless IT escalations. Now, AI surfaces step-by-step fixes so staff can resolve tickets with one click.
A global logistics network operating a corporate IT service desk that assists thousands of employees worldwide.
Although many incoming IT requests were relatively simple, only about half were successfully resolved at Level 1. Misclassification and scattered...
“The IT Support Agent helps them work more efficiently by bringing the right information to the right place at the right time.”
Global supply chain operator specializing in freight forwarding and logistics.
AI and machine learning platform for enterprise data science and analytics.
Geodis's IT support is part of this use case:
Related implementations across industries and use cases
Manual checks of varied supplier documents bottlenecked financial close. Now, AI matches contracts, routing discrepancies to specialists.
Manual fixes held back IT. Deployed in six weeks, AI now resets passwords and triages tickets, cutting L1 volume by 43%.
Manual processes bottlenecked 34 ports and 270 vessels. Now, employees deploy AI agents to balance containers and optimize fleet speeds.
Manual fixes held back IT. Deployed in six weeks, AI now resets passwords and triages tickets, cutting L1 volume by 43%.
IT experts scrolled logs across 6 systems. GenAI now summarizes context and drafts notes, saving 25 minutes per major incident.
Manual checks of varied supplier documents bottlenecked financial close. Now, AI matches contracts, routing discrepancies to specialists.
Rate limits capped geocoding at 2,000 requests/min. A fine-tuned LLM now clears 8,000/min—cutting costs by 80%.
Agents sifted through notes on 1M annual tickets. AI now drafts resolutions and summaries, saving 160,000 hours of work per year.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.