AI case study

Novotel Citygate Hong KongDynamic pricing

Manual rate updates couldn't keep pace with sudden demand spikes from flight delays. Now, an automated system adjusts rates 3x daily.

Published|3 months ago

Key results

YOY RevPAR Growth
5%+
RGI Points
+2

Result highlights

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The story

Context

A 20-year-old hotel situated near an international airport and a major convention center operates in a highly unpredictable market driven by airline crew contracts and special events.

Challenge

Sudden flight disruptions and weather events cause significant, last-minute demand spikes that can alter the market within hours. The property relied...

Solution
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Quotes

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The company

Novotel Citygate Hong Kong logo

Novotel Citygate Hong Kong

novotelcitygate.com

Upscale airport hotel near Citygate Outlets and Hong Kong International Airport.

IndustryTravel & Tourism
LocationHong Kong, HK
Employees251-1K
Founded2006

The vendor

Revenue management and pricing optimization software for the hospitality industry, a subsidiary of SAS Institute.

IndustrySoftware & Platforms
LocationMinneapolis, MN
Employees501-1000
Founded1989

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