Sales reps lost hours context-switching across apps to parse lengthy RFPs. Now, AI summarizes proposals and updates CRM in a single click.
A leading Netherlands telecommunications and ICT services provider managing complex enterprise sales cycles ranging from four to nine months using Salesforce CRM and Microsoft productivity apps.
Sales representatives lost significant time context-switching between productivity applications and their CRM to find customer data and manually...
“I use Copilot for Sales all the time in my daily work. I really can’t live without it. Even if I’m just posting a Teams message, I check with Copilot to make sure it’s written well. One of our salespeople even said he would be happy to pay for Copilot himself if we didn’t implement it in production. That’s how important it is to our teams.”
Telecommunications provider offering fixed and mobile services in the Netherlands.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Supported KPN in the introduction and implementation of Microsoft 365 Copilot for Sales
Related implementations across industries and use cases
Neurodiverse staff required up to four peer reviews per report. Using AI dictation and prompting, they now draft and refine independently.
Manual proposal writing consumed a full day. An AI agent now drafts them in 2 hours from notes, cutting the signature cycle by 4x.
Agents juggled disconnected systems and manual notes. Now, an AI copilot analyzes live calls to surface answers and draft summaries.
Neurodiverse staff required up to four peer reviews per report. Using AI dictation and prompting, they now draft and refine independently.
Sales reps lost hours manually hunting for proposal data. Now, teams consult AI first to surface best practices and draft pitches.
Single-turn bots couldn't manage complex daily routines. Now, specialized AI agents break down and orchestrate multistep user schedules.
Generic training ignored individual gaps. AI now mines workflow data to push just-in-time micro-lessons to 20,000 agents.
Sellers dug through scattered records for pricing and contracts. Now, they ask a voice AI to instantly generate visual dashboards.
Sellers lost hours to manual research. AI agents now generate instant meeting briefs and follow-up emails, cutting prep time to minutes.