Creating sales tags triggered complex IT cycles. Now, AI agents automate the workflow and coach sellers on every deal—not just big ones.
A global professional services firm with 55,000 sellers manages 100% of its deal proposals and opportunity data through a centralized CRM platform.
Simple operational changes like adding new sales tags historically triggered complex cycles of functional design, testing, and implementation....
“It’s been quite an endeavor. We pivoted towards a new operating model five years ago, bringing together sales strategy enablement, operations pricing, competitive intelligence, and pursuit services under one roof. Now we have a really impressive machine, and capabilities that fuel the middle and back offices of Accenture sales – and because of our strong partnership with Salesforce, Accenture was able to be one of the first Agentforce customers.”
Global professional services for strategy, consulting, technology, and operations.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
Consultants spent hours trawling documents. AI agents now synthesize scattered data into cited briefings in 8 seconds.
Consultants sacrificed client focus to transcribe notes. Copilot now handles summaries and drafts, saving 50% of users 1-2 hrs/week.
Scattered data slowed prep for 15-minute visits. AI now fuses insights into instant briefs, saving reps one full day of admin weekly.
Consultants sacrificed client focus to transcribe notes. Copilot now handles summaries and drafts, saving 50% of users 1-2 hrs/week.
Manual coordination across systems bottlenecked teams. Now, employees build custom AI agents to automate tasks like purchase analysis.
Infrastructure compliance checks took months. Now, engineers use AI to parse massive datasets, cutting final review cycles by up to 90%.
Auditors lost hours manually recalculating financial statements. Now, AI verifies math and consistency so teams can analyze exceptions.
Manual rate updates couldn't keep pace with sudden demand spikes from flight delays. Now, an automated system adjusts rates 3x daily.
Staff missed the 30% of leads arriving after hours. AI agents now field 24/7 chats and book tours, prioritizing ready buyers.
Creating sales tags triggered complex IT cycles. Now, AI agents automate the workflow and coach sellers on every deal—not just big ones.
A global professional services firm with 55,000 sellers manages 100% of its deal proposals and opportunity data through a centralized CRM platform.
Simple operational changes like adding new sales tags historically triggered complex cycles of functional design, testing, and implementation....
“It’s been quite an endeavor. We pivoted towards a new operating model five years ago, bringing together sales strategy enablement, operations pricing, competitive intelligence, and pursuit services under one roof. Now we have a really impressive machine, and capabilities that fuel the middle and back offices of Accenture sales – and because of our strong partnership with Salesforce, Accenture was able to be one of the first Agentforce customers.”
Global professional services for strategy, consulting, technology, and operations.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
Consultants spent hours trawling documents. AI agents now synthesize scattered data into cited briefings in 8 seconds.
Consultants sacrificed client focus to transcribe notes. Copilot now handles summaries and drafts, saving 50% of users 1-2 hrs/week.
Scattered data slowed prep for 15-minute visits. AI now fuses insights into instant briefs, saving reps one full day of admin weekly.
Consultants sacrificed client focus to transcribe notes. Copilot now handles summaries and drafts, saving 50% of users 1-2 hrs/week.
Manual coordination across systems bottlenecked teams. Now, employees build custom AI agents to automate tasks like purchase analysis.
Infrastructure compliance checks took months. Now, engineers use AI to parse massive datasets, cutting final review cycles by up to 90%.
Auditors lost hours manually recalculating financial statements. Now, AI verifies math and consistency so teams can analyze exceptions.
Manual rate updates couldn't keep pace with sudden demand spikes from flight delays. Now, an automated system adjusts rates 3x daily.
Staff missed the 30% of leads arriving after hours. AI agents now field 24/7 chats and book tours, prioritizing ready buyers.