The story
A global professional services firm with 55,000 sellers manages 100% of its deal proposals and opportunity data through a centralized CRM platform.
Simple operational changes like adding new sales tags historically triggered complex cycles of functional design, testing, and implementation....
Quotes
“It’s been quite an endeavor. We pivoted towards a new operating model five years ago, bringing together sales strategy enablement, operations pricing, competitive intelligence, and pursuit services under one roof. Now we have a really impressive machine, and capabilities that fuel the middle and back offices of Accenture sales – and because of our strong partnership with Salesforce, Accenture was able to be one of the first Agentforce customers.”
The company
Accenture
accenture.comGlobal professional services for strategy, consulting, technology, and operations.
Scope & timeline
- 2,200 users in Agentforce pilot
- Projected rollout to 55,000 users