Creating sales tags triggered complex IT cycles. Now, AI agents automate the workflow and coach sellers on every deal—not just big ones.
A global professional services firm with 55,000 sellers manages 100% of its deal proposals and opportunity data through a centralized CRM platform.
Simple operational changes like adding new sales tags historically triggered complex cycles of functional design, testing, and implementation....
“It’s been quite an endeavor. We pivoted towards a new operating model five years ago, bringing together sales strategy enablement, operations pricing, competitive intelligence, and pursuit services under one roof. Now we have a really impressive machine, and capabilities that fuel the middle and back offices of Accenture sales – and because of our strong partnership with Salesforce, Accenture was able to be one of the first Agentforce customers.”
Global professional services for strategy, consulting, technology, and operations.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Accenture's Sales enablement is part of this use case:
Related implementations across industries and use cases
Scattered pilots left sellers pitching AI transformation without an AI system of their own. Now AI agents support 500+ through every stage.
Staffing lived in spreadsheets. Now, internal agents automate onboarding and match teams by skill, targeting 30% productivity gains.
Technical debt in large codebases hindered velocity. Now, AI handles execution-heavy updates while engineers retain merge approval.
Scattered pilots left sellers pitching AI transformation without an AI system of their own. Now AI agents support 500+ through every stage.
Weeks of scattered workshops to scope a single use case. An AI intake agent now delivers briefs, architecture, and prototypes in days.
Expense testing and reconciliations ate into audit hours; most AI couldn't trace to source. Agents now handle both inside Excel.
Adoption came easy; deep integration didn't. Lawyers seconded from billable work became legal engineers, then led change firm-wide.
Fragmented legacy tools bottlenecked underwriters. A unified platform and GenAI assistant now automate data extraction across 25 countries.
30 minutes per letter, 1,000+ sent per rep each year. AI now drafts and transcribes; no message reaches a customer without a human review.
Creating sales tags triggered complex IT cycles. Now, AI agents automate the workflow and coach sellers on every deal—not just big ones.
A global professional services firm with 55,000 sellers manages 100% of its deal proposals and opportunity data through a centralized CRM platform.
Simple operational changes like adding new sales tags historically triggered complex cycles of functional design, testing, and implementation....
“It’s been quite an endeavor. We pivoted towards a new operating model five years ago, bringing together sales strategy enablement, operations pricing, competitive intelligence, and pursuit services under one roof. Now we have a really impressive machine, and capabilities that fuel the middle and back offices of Accenture sales – and because of our strong partnership with Salesforce, Accenture was able to be one of the first Agentforce customers.”
Global professional services for strategy, consulting, technology, and operations.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Accenture's Sales enablement is part of this use case:
Related implementations across industries and use cases
Scattered pilots left sellers pitching AI transformation without an AI system of their own. Now AI agents support 500+ through every stage.
Staffing lived in spreadsheets. Now, internal agents automate onboarding and match teams by skill, targeting 30% productivity gains.
Technical debt in large codebases hindered velocity. Now, AI handles execution-heavy updates while engineers retain merge approval.
Scattered pilots left sellers pitching AI transformation without an AI system of their own. Now AI agents support 500+ through every stage.
Weeks of scattered workshops to scope a single use case. An AI intake agent now delivers briefs, architecture, and prototypes in days.
Expense testing and reconciliations ate into audit hours; most AI couldn't trace to source. Agents now handle both inside Excel.
Adoption came easy; deep integration didn't. Lawyers seconded from billable work became legal engineers, then led change firm-wide.
Fragmented legacy tools bottlenecked underwriters. A unified platform and GenAI assistant now automate data extraction across 25 countries.
30 minutes per letter, 1,000+ sent per rep each year. AI now drafts and transcribes; no message reaches a customer without a human review.