Queues hit thousands as volume spiked 83%. An AI agent now instantly resolves order details, shipping, and cancellations 24/7.
A global ecommerce printing company delivering on-demand products with same-day production to creators and small businesses worldwide.
An 83% increase in support volume overwhelmed the team, creating queues of thousands during promotions and risking lost sales from customers...
“In the world of ecommerce, most people are used to seeing two to six days just for production. Speed is what sets us apart – we produce on the same day, and we’re known for very fast service. But when you're operating at that speed, you’ve got to have fast support too.”
Custom printing service for business cards, stickers, and marketing materials.
Intercom is a SaaS company that specializes in customer communication and engagement.
Migrated Jukebox's Help Center and connected Fin to its custom backend system via API.
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Three agents battled 6-hour wait times. AI now processes refunds and complex workflows across Slack, resolving issues instantly.
Peak volume buried support in complex tracking. An AI agent now fixes design proofs and resolves shipping issues autonomously.
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Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.