The story
India’s largest passenger airline and one of the world's fastest-growing carriers sought to expand beyond major metros into smaller regional markets.
Customers in targeted Tier 2 and Tier 3 cities were highly active on messaging platforms but reluctant to download or transact on standalone airline...
Quotes
“Our collaboration with Google Cloud was driven by a strategic imperative to leverage its industry-leading solutions, particularly Vertex AI and its comprehensive suite of omnichannel products, which seamlessly integrate within the broader Google Cloud ecosystem. This alignment presents an unparalleled opportunity to pioneer innovative, customer-centric solutions, solidifying our position as a leader in our cloud transformation journey.”
The company
IndiGo
goindigo.inLow-cost airline for domestic and international passenger air travel.
Scope & timeline
- $7.2M new revenue via AI booking channel
- 3M+ customer questions answered by AI
- 1M+ boarding passes issued via AI assistant
Implementation partner
Riafy
riafy.meCollaborated with IndiGo to build 6Eskai, an AI-powered intelligent channel on Google Cloud.