Resilience reviews took months of manual spreadsheet work. AI now automates data collection for continuous reporting.
A global software reliability organization manages nearly 70 SaaS solutions across four major cloud platforms, monitoring vast amounts of data at the microservices level.
Resilience evaluations relied on manual workshops and spreadsheets that took months to complete, while monthly reviews required hundreds of hours for...
“Our previous methods involved workshops and extensive use of spreadsheets for assessment against our playbook which could literally take months to complete and were also a challenge to update. These methods lacked the ability to provide a holistic view of our system’s resilience posture.”
Enterprise technology and consulting for cloud computing, AI, and business solutions.
Note — IBM is also the AI provider behind this implementation.
Related implementations across industries and use cases
Generic scoring buried teams in alert fatigue. AI now prioritizes threats by real-world exploitability, not just severity.
Fragmented AI pilots slowed support. Now, staff-sourced agents handle 89% of self-service requests and automate 37% of case workflows.
Customers waited six minutes as staff manually sorted tickets. AI now routes requests instantly, cutting waits to under a minute.
Critical data was scattered across disconnected lakes. Now, 10,000 engineers query a unified platform using natural language.
Managing infrastructure code slowed thousands of developers. An AI gateway now automates templates, streamlining workflows at scale.
300,000 applications bottlenecked hiring. AI now ranks talent and a Teams bot handles admin, cutting time-to-hire by 43%.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Operations relied on local Excel sheets. Custom LLMs now translate tickets instantly and automate approvals across 600 sites.
IT reporting took 10 mins while shoppers waited. AI now captures tickets via voice or text, cutting resolution time from 2 hours to 30 mins.