Staff lost hours walking clients through 30-question surveys. Now, 50 custom AI agents process home insurance subscriptions 24/7.
A leading French insurance provider with over 10,000 employees managing diverse portfolios across savings, health, pension, and property coverage.
Employees spent significant time on manual tasks, from escalating helpdesk tickets to walking clients through 30-question home insurance surveys....
“This technology brings us into a new dimension, one that allows us to enhance the client and distributor experience and improve the quality and personalization of our offerings.”
Global insurance and asset management provider for individuals and corporations.
Integrated AI solutions, fostered adoption, and helped scope and deploy Generali's first use cases.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Generali's Process automation is part of this use case:
Related implementations across industries and use cases
Adjusters spent up to two hours manually reviewing hundreds of claims notes. Now, secure AI summarizes complex case files in minutes.
Underwriters searched hundreds of pages of criteria; HR fielded policy questions employees could self-serve. Agents now handle both.
Complex queries forced agents to transfer 27% of calls. AI now surfaces policy details instantly, cutting handovers to just 3%.
Citizens navigated 40 siloed systems to access public services. Now, multilingual AI agents resolve routine queries on a single platform.
35M customers waited in queues for payment updates. Now, a voice agent resolves routine calls instantly, leaving complex issues to humans.
Reviewing handwritten, unstructured documents took handlers up to an hour per claim. Now, AI extracts and validates data automatically.
Agents spent up to 6 minutes writing inconsistent notes. Now, AI instantly summarizes 55,000 weekly calls directly into the CRM.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Staff lost hours walking clients through 30-question surveys. Now, 50 custom AI agents process home insurance subscriptions 24/7.
A leading French insurance provider with over 10,000 employees managing diverse portfolios across savings, health, pension, and property coverage.
Employees spent significant time on manual tasks, from escalating helpdesk tickets to walking clients through 30-question home insurance surveys....
“This technology brings us into a new dimension, one that allows us to enhance the client and distributor experience and improve the quality and personalization of our offerings.”
Global insurance and asset management provider for individuals and corporations.
Integrated AI solutions, fostered adoption, and helped scope and deploy Generali's first use cases.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Generali's Process automation is part of this use case:
Related implementations across industries and use cases
Adjusters spent up to two hours manually reviewing hundreds of claims notes. Now, secure AI summarizes complex case files in minutes.
Underwriters searched hundreds of pages of criteria; HR fielded policy questions employees could self-serve. Agents now handle both.
Complex queries forced agents to transfer 27% of calls. AI now surfaces policy details instantly, cutting handovers to just 3%.
Citizens navigated 40 siloed systems to access public services. Now, multilingual AI agents resolve routine queries on a single platform.
35M customers waited in queues for payment updates. Now, a voice agent resolves routine calls instantly, leaving complex issues to humans.
Reviewing handwritten, unstructured documents took handlers up to an hour per claim. Now, AI extracts and validates data automatically.
Agents spent up to 6 minutes writing inconsistent notes. Now, AI instantly summarizes 55,000 weekly calls directly into the CRM.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.