Staff lost hours walking clients through 30-question surveys. Now, 50 custom AI agents process home insurance subscriptions 24/7.
A leading French insurance provider with over 10,000 employees managing diverse portfolios across savings, health, pension, and property coverage.
Employees spent significant time on manual tasks, from escalating helpdesk tickets to walking clients through 30-question home insurance surveys....
“This technology brings us into a new dimension, one that allows us to enhance the client and distributor experience and improve the quality and personalization of our offerings.”
Global insurance and asset management provider for individuals and corporations.
Integrated AI solutions, fostered adoption, and helped scope and deploy Generali's first use cases.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Generali's Process automation is part of this use case:
Related implementations across industries and use cases
Adjusters spent up to two hours manually reviewing hundreds of claims notes. Now, secure AI summarizes complex case files in minutes.
Underwriters searched hundreds of pages of criteria; HR fielded policy questions employees could self-serve. Agents now handle both.
Fragmented systems buried adjusters in routine admin. Now, a 24/7 AI captures data and routes cases, freeing humans for complex claims.
Forms, photos, scans—15 minutes per claim, backlogs frozen every night. Now the system runs 24/7; handlers work the cases worth their time.
Fragmented systems buried adjusters in routine admin. Now, a 24/7 AI captures data and routes cases, freeing humans for complex claims.
Phone scheduling took 3 days per candidate. An SMS agent now handles it end-to-end in 37 minutes, 24/7.
Manual underwriting and billing created operational bottlenecks. AI now automates submissions and policy checks, freeing brokers for advisory work.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Staff lost hours walking clients through 30-question surveys. Now, 50 custom AI agents process home insurance subscriptions 24/7.
A leading French insurance provider with over 10,000 employees managing diverse portfolios across savings, health, pension, and property coverage.
Employees spent significant time on manual tasks, from escalating helpdesk tickets to walking clients through 30-question home insurance surveys....
“This technology brings us into a new dimension, one that allows us to enhance the client and distributor experience and improve the quality and personalization of our offerings.”
Global insurance and asset management provider for individuals and corporations.
Integrated AI solutions, fostered adoption, and helped scope and deploy Generali's first use cases.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Generali's Process automation is part of this use case:
Related implementations across industries and use cases
Adjusters spent up to two hours manually reviewing hundreds of claims notes. Now, secure AI summarizes complex case files in minutes.
Underwriters searched hundreds of pages of criteria; HR fielded policy questions employees could self-serve. Agents now handle both.
Fragmented systems buried adjusters in routine admin. Now, a 24/7 AI captures data and routes cases, freeing humans for complex claims.
Forms, photos, scans—15 minutes per claim, backlogs frozen every night. Now the system runs 24/7; handlers work the cases worth their time.
Fragmented systems buried adjusters in routine admin. Now, a 24/7 AI captures data and routes cases, freeing humans for complex claims.
Phone scheduling took 3 days per candidate. An SMS agent now handles it end-to-end in 37 minutes, 24/7.
Manual underwriting and billing created operational bottlenecks. AI now automates submissions and policy checks, freeing brokers for advisory work.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.