AI case study

MaticCall automation

Agents spent 9 minutes per call gathering basic data. Now, AI handles intake in 6 minutes, routing eligible leads to human agents.

Published|8 months ago

Key results

Call Time Reduction
~3 mins
Quarterly Calls Handled
8k+
Transfer Success Rate
85-90%

Result highlights

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The story

Context

A multi-line digital insurance agency handles 120,000 monthly calls, partnering with major U.S. mortgage servicers to provide coverage from over 45 carriers.

Challenge

High call volumes created significant operational overhead, with licensed agents spending seven to nine minutes per call gathering basic data before...

Solution
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Scope & timeline

  • 1-2 month initial AI voice agent implementation

The company

Digital insurance agency and comparison platform for home and auto policies.

IndustryInsurance
LocationColumbus, OH, USA
Employees251-1K
Founded2014

The vendor

Retell AI logo

Retell AI

retellai.com

Platform for building and deploying conversational AI voice agents for phone calls.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees11-50
Founded2023

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