Surging demand overwhelmed 50 pre-sales reps. Now, AI voice agents initiate calls, educate buyers, and qualify leads for human handoff.
A Brazilian digital financial provider manages a regulated, interest-free group purchasing model for high-ticket goods, serving a high volume of consumers who lack access to traditional credit.
Strong inbound demand overwhelmed the manual pre-sales team of 50 representatives, limiting throughput and slowing response times for high-intent...
“We evaluated several speech-to-text providers, but Deepgram stood out immediately for Brazilian Portuguese. Other solutions struggled with domain-specific vocabulary—confusing car model names like 'Ônix' with common words like 'ônibus' [bus]. Deepgram got it right, even in noisy environments like traffic or subway calls. That accuracy was non-negotiable for us.”
Digital consortium fintech for vehicle, property, and electronics financing.
Voice AI platform for speech-to-text, text-to-speech, and conversational agents.
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