Temps routed ineligible callers to hit quotas. Now, AI voice agents filter impartially, doubling conversion rates.
A nationally licensed insurance brokerage helps consumers navigate Medicare enrollment, operating in a highly regulated environment where the majority of annual demand compresses into just seven weeks.
During this peak period, thousands of daily inbound calls overwhelmed staff, while temporary hires often routed ineligible callers to agents to meet...
“Once ElevenLabs Agents handled pre-qualification, conversion on the calls that reached licensed reps doubled. An impartial AI agent filters out non-starters more effectively, so our team spends time with people who can actually enroll.”
Medicare insurance advisory and plan comparison platform.
Manual email drafts took 12 minutes. AI cut this to 1.5 minutes, freeing agents to resolve complex funding and care delays.
IT tracked just 26% of live events. Now, AI monitors everything and resolves bugs autonomously.
Account managers manually synthesized 50+ signals. An on-prem agent now analyzes the data to draft the pitch.
Manual role-plays pulled staff off the floor. Now, AI agents run infinite drills and answer queries instantly, keeping experts selling.