AI case study

MyPlanAdvocateLead qualification

Temps routed ineligible callers to hit quotas. Now, AI voice agents filter impartially, doubling conversion rates.

Published

Key results

Monthly Calls Handled
~210k
Conversion Rate
2x

Result highlights

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The story

Context

A nationally licensed insurance brokerage helps consumers navigate Medicare enrollment, operating in a highly regulated environment where the majority of annual demand compresses into just seven weeks.

Challenge

During this peak period, thousands of daily inbound calls overwhelmed staff, while temporary hires often routed ineligible callers to agents to meet...

Solution
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Quotes

The company

MyPlanAdvocate logo

MyPlanAdvocate

myplanadvocate.com

Medicare insurance advisory and plan comparison platform.

IndustryInsurance
LocationFort Lauderdale, FL, USA
Employees11-50
Founded2021

The vendor

ElevenLabs logo

ElevenLabs

elevenlabs.io

AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees51-250
Founded2022

Use case

MyPlanAdvocate's Lead qualification is part of this use case:

Lead Qualification
26 case studies(+171% YoY)
Proven impact?
LowModerateVery Strong
12.5Very strong
12.1Very strongwithin Sales

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