Manual QA left 90% of calls unchecked. AI now audits every interaction, accurately capturing mixed Hindi-English conversations.
A leading Indian digital collections platform operating in the highly regulated and reputation-sensitive debt recovery sector.
Manual quality assurance processes covered less than 10% of calls, creating significant regulatory risks and blind spots in agent performance....
AI-driven debt collection and customer engagement platform for financial institutions.
Voice AI platform for speech-to-text, text-to-speech, and conversational agents.
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