AI case study

PumpkinOutbound sales calls

Contractors dialing by hand hit volume limits with uneven quality. Poppy, a voice AI, qualifies prospects and hands them to licensed agents.

Published

Key results

Phone Sales Increase
5x

Result highlights

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The story

Context

A US pet insurer operating in a market with only 4.3% penetration, where many first-time owners underestimate veterinary costs and need education and guidance before purchasing.

Challenge

Outbound sales depended on external contractors for manual dialing, which imposed capacity limits, agent availability mismatches, and inconsistent...

Solution
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Quotes

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Also reported by

news.pchome.com.tw

The company

Pet insurance and wellness plans for dogs and cats.

IndustryInsurance
LocationNew York, NY, USA
Employees51-250
Founded2020

Use case

Pumpkin's Outbound sales calls is part of this use case:

Voice Agent
84 case studies(+33% YoY)
Proven impact?
LowModerateVery Strong
4.2Moderate
4.8Moderatewithin Customer Service

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