Tracking freight required manual portal searches. Now, an AI assistant instantly retrieves real-time shipment data across backend systems.
One of the largest United States freight railroad companies transports over 3.4 million carloads annually across 35,000 track miles, with more than 7,000 customers visiting its online portal daily.
Customers visiting the online portal needed a faster way to track freight, manage shipments, and access rail logistics services. Finding answers to...
“With Chessie, we’ve reimagined how we support our customers—delivering fast, intelligent assistance through natural language interactions. By leveraging Microsoft Copilot Studio and Azure AI Foundry, we accelerated delivery and brought real value to our customers in record time.”
CSX's Customer support is part of this use case:
Class I freight railroad operator providing intermodal and rail-to-truck services.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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Tracking freight required manual portal searches. Now, an AI assistant instantly retrieves real-time shipment data across backend systems.
One of the largest United States freight railroad companies transports over 3.4 million carloads annually across 35,000 track miles, with more than 7,000 customers visiting its online portal daily.
Customers visiting the online portal needed a faster way to track freight, manage shipments, and access rail logistics services. Finding answers to...
“With Chessie, we’ve reimagined how we support our customers—delivering fast, intelligent assistance through natural language interactions. By leveraging Microsoft Copilot Studio and Azure AI Foundry, we accelerated delivery and brought real value to our customers in record time.”
CSX's Customer support is part of this use case:
Class I freight railroad operator providing intermodal and rail-to-truck services.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Related implementations across industries and use cases
Searching 4kg of paper manuals forced drivers to stop trains. Now, they query a secure AI assistant for instant, validated answers.
Attendants couldn't memorize procedures for 340 equipment types. Now, an AI app surfaces exact fixes directly to frontline staff.
Executives couldn't query a maze of 4,000+ messy data tables. Now, a chat agent finds the right data and answers questions in plain English.
Rigid chatbots couldn't process nuanced queries. Now, a compliant AI assistant navigates backend systems to resolve account tasks 24/7.
Reps manually searched lengthy vehicle manuals. Now, they query an AI agent to instantly retrieve step-by-step instructions for drivers.
Manual checks of varied supplier documents bottlenecked financial close. Now, AI matches contracts, routing discrepancies to specialists.
Rate limits capped geocoding at 2,000 requests/min. A fine-tuned LLM now clears 8,000/min—cutting costs by 80%.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.