Tracking freight required manual portal searches. Now, an AI assistant instantly retrieves real-time shipment data across backend systems.
One of the largest United States freight railroad companies transports over 3.4 million carloads annually across 35,000 track miles, with more than 7,000 customers visiting its online portal daily.
Customers visiting the online portal needed a faster way to track freight, manage shipments, and access rail logistics services. Finding answers to...
“With Chessie, we’ve reimagined how we support our customers—delivering fast, intelligent assistance through natural language interactions. By leveraging Microsoft Copilot Studio and Azure AI Foundry, we accelerated delivery and brought real value to our customers in record time.”
Class I freight railroad operator providing intermodal and rail-to-truck services.
Enterprise software, cloud infrastructure, and consumer electronics platform.
CSX's Customer support is part of this use case:
Related implementations across industries and use cases
Searching 4kg of paper manuals forced drivers to stop trains. Now, they query a secure AI assistant for instant, validated answers.
Attendants couldn't memorize procedures for 340 equipment types. Now, an AI app surfaces exact fixes directly to frontline staff.
Executives couldn't query a maze of 4,000+ messy data tables. Now, a chat agent finds the right data and answers questions in plain English.
Rigid chatbots couldn't process nuanced queries. Now, a compliant AI assistant navigates backend systems to resolve account tasks 24/7.
Reps manually searched lengthy vehicle manuals. Now, they query an AI agent to instantly retrieve step-by-step instructions for drivers.
Manual checks of varied supplier documents bottlenecked financial close. Now, AI matches contracts, routing discrepancies to specialists.
Time zones bottlenecked competitive intel for global sales. Now, an AI Slack agent delivers vetted talking points and charts on demand.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Tracking freight required manual portal searches. Now, an AI assistant instantly retrieves real-time shipment data across backend systems.
One of the largest United States freight railroad companies transports over 3.4 million carloads annually across 35,000 track miles, with more than 7,000 customers visiting its online portal daily.
Customers visiting the online portal needed a faster way to track freight, manage shipments, and access rail logistics services. Finding answers to...
“With Chessie, we’ve reimagined how we support our customers—delivering fast, intelligent assistance through natural language interactions. By leveraging Microsoft Copilot Studio and Azure AI Foundry, we accelerated delivery and brought real value to our customers in record time.”
Class I freight railroad operator providing intermodal and rail-to-truck services.
Enterprise software, cloud infrastructure, and consumer electronics platform.
CSX's Customer support is part of this use case:
Related implementations across industries and use cases
Searching 4kg of paper manuals forced drivers to stop trains. Now, they query a secure AI assistant for instant, validated answers.
Attendants couldn't memorize procedures for 340 equipment types. Now, an AI app surfaces exact fixes directly to frontline staff.
Executives couldn't query a maze of 4,000+ messy data tables. Now, a chat agent finds the right data and answers questions in plain English.
Rigid chatbots couldn't process nuanced queries. Now, a compliant AI assistant navigates backend systems to resolve account tasks 24/7.
Reps manually searched lengthy vehicle manuals. Now, they query an AI agent to instantly retrieve step-by-step instructions for drivers.
Manual checks of varied supplier documents bottlenecked financial close. Now, AI matches contracts, routing discrepancies to specialists.
Time zones bottlenecked competitive intel for global sales. Now, an AI Slack agent delivers vetted talking points and charts on demand.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.