40,000+ monthly alerts dialed by hand. Patient volume doubled yearly; median wait hit 1 hour 48 minutes. Agents now call in 3.5 minutes.
A chronic disease management platform monitoring more than 100,000 active patients across 20+ health systems, with its patient base doubling annually and 40,000+ out-of-range vital alerts requiring outbound response each month.
When a patient logged an out-of-range vital, a touchtone IVR and manually-dialed outbound calls meant the median time to reach them was 1 hour and 48...
“The voice was really natural and low latency, which is incredibly important. No one wants to be talking to a robot. When a patient has an important health need or question, you want that conversation to feel as natural and responsive as possible.”
Clinical AI platform for chronic disease management and remote patient monitoring.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
Cadence's Patient alert calls is part of this use case:
Related implementations across industries and use cases
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40,000+ monthly alerts dialed by hand. Patient volume doubled yearly; median wait hit 1 hour 48 minutes. Agents now call in 3.5 minutes.
A chronic disease management platform monitoring more than 100,000 active patients across 20+ health systems, with its patient base doubling annually and 40,000+ out-of-range vital alerts requiring outbound response each month.
When a patient logged an out-of-range vital, a touchtone IVR and manually-dialed outbound calls meant the median time to reach them was 1 hour and 48...
“The voice was really natural and low latency, which is incredibly important. No one wants to be talking to a robot. When a patient has an important health need or question, you want that conversation to feel as natural and responsive as possible.”
Clinical AI platform for chronic disease management and remote patient monitoring.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
Cadence's Patient alert calls is part of this use case:
Related implementations across industries and use cases
Email moved some customers; calls moved more—but not at 350K accounts. An AI voice agent ran the calls: 33% answered, 3%+ activated.
Manual coordination slowed care. Voice agents now manage intake and housing aid via phone, scaling safely after 3,000+ safety simulations.
Rigid phone trees bottlenecked support. Now, an AI agent resolves inquiries, sums balances across systems, and routes to human staff.
Email moved some customers; calls moved more—but not at 350K accounts. An AI voice agent ran the calls: 33% answered, 3%+ activated.
Manual coordination slowed care. Voice agents now manage intake and housing aid via phone, scaling safely after 3,000+ safety simulations.
AI that drafts and summarizes hands the real work back. Claude finishes it—ticket triage, contract review—for 350,000 organizations.
IR research meant sifting hundreds of SharePoint docs by hand. Now specialized agents route and synthesize it—26% faster, citations sharper.
Large AI training jobs meant fighting for preemptible slots or leaving campus. Marlowe gave any lab guaranteed multi-node access on demand.
Software updates were tied to rigid vehicle production cycles. A GenAI platform now frees 5,000 developers to release code independently.