Field reps called back-office support for order details. Now, an AI assistant queries SAP to deliver instant answers on the field.
A 96-year-old athletic protective equipment manufacturer equipping players from youth leagues to the NFL relies on a nearly 200-person field sales team.
Field representatives lacked real-time access to pricing, delivery dates, and order status while standing on practice fields with coaches. Answering...
“We had a choice. We could have added more sales support team members. That wouldn't have solved the problem.”
Riddell's Field sales assistant is part of this use case:
Manufacturer of football helmets, protective gear, and sports apparel.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Developed the RIA AI stack and Teams integration for Riddell's sales representatives.
Related implementations across industries and use cases
Sellers dug through scattered records for pricing and contracts. Now, they ask a voice AI to instantly generate visual dashboards.
Technicians sifted through email chains to manage 40,000 annual calls. AI now aggregates history into instant summaries for 300 agents.
Three agents left buyers waiting 10+ hours. An AI agent now resolves 84% of inquiries instantly, driving a 130% increase in sales.
Sales reps lost hours manually hunting for proposal data. Now, teams consult AI first to surface best practices and draft pitches.
Reps were buried in manual research. Now, reasoning models draft strategic proposals and answer technical questions live.
Routine queries burdened HR. Now, an AI WhatsApp agent instantly answers remote factory workers, escalating complex issues to HR.
Disparate tools slowed 320,000 employees. Unifying on Teams and Copilot connected the workforce and embedded AI into daily habits.
Sellers dug through scattered records for pricing and contracts. Now, they ask a voice AI to instantly generate visual dashboards.
Sellers lost hours to manual research. AI agents now generate instant meeting briefs and follow-up emails, cutting prep time to minutes.
Field reps called back-office support for order details. Now, an AI assistant queries SAP to deliver instant answers on the field.
A 96-year-old athletic protective equipment manufacturer equipping players from youth leagues to the NFL relies on a nearly 200-person field sales team.
Field representatives lacked real-time access to pricing, delivery dates, and order status while standing on practice fields with coaches. Answering...
“We had a choice. We could have added more sales support team members. That wouldn't have solved the problem.”
Riddell's Field sales assistant is part of this use case:
Manufacturer of football helmets, protective gear, and sports apparel.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Developed the RIA AI stack and Teams integration for Riddell's sales representatives.
Related implementations across industries and use cases
Sellers dug through scattered records for pricing and contracts. Now, they ask a voice AI to instantly generate visual dashboards.
Technicians sifted through email chains to manage 40,000 annual calls. AI now aggregates history into instant summaries for 300 agents.
Three agents left buyers waiting 10+ hours. An AI agent now resolves 84% of inquiries instantly, driving a 130% increase in sales.
Sales reps lost hours manually hunting for proposal data. Now, teams consult AI first to surface best practices and draft pitches.
Reps were buried in manual research. Now, reasoning models draft strategic proposals and answer technical questions live.
Routine queries burdened HR. Now, an AI WhatsApp agent instantly answers remote factory workers, escalating complex issues to HR.
Disparate tools slowed 320,000 employees. Unifying on Teams and Copilot connected the workforce and embedded AI into daily habits.
Sellers dug through scattered records for pricing and contracts. Now, they ask a voice AI to instantly generate visual dashboards.
Sellers lost hours to manual research. AI agents now generate instant meeting briefs and follow-up emails, cutting prep time to minutes.