Field reps called back-office support for order details. Now, an AI assistant queries SAP to deliver instant answers on the field.
A 96-year-old manufacturer of American football protective equipment, equipping athletes from youth leagues to the NFL, manages a nearly 200-person field sales team.
Field sales representatives lacked real-time access to pricing, delivery dates, and order status while meeting with coaches. To answer on-the-spot...
“We had a choice. We could have added more sales support team members. That wouldn't have solved the problem.”
Manufacturer of football helmets, protective gear, and sports apparel.
Developed Riddell's AI stack, including Teams integration and semantic kernel.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Riddell's Field sales assistant is part of this use case:
Related implementations across industries and use cases
Off-hours tracking requests overwhelmed a 4-person team. Now, AI resolves routine queries instantly and summarizes escalations for agents.
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Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Processing 20,000-line reports crashed legacy PCs. Now, teams build custom AI agents on upgraded devices to automate complex audits.
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Field reps called back-office support for order details. Now, an AI assistant queries SAP to deliver instant answers on the field.
A 96-year-old manufacturer of American football protective equipment, equipping athletes from youth leagues to the NFL, manages a nearly 200-person field sales team.
Field sales representatives lacked real-time access to pricing, delivery dates, and order status while meeting with coaches. To answer on-the-spot...
“We had a choice. We could have added more sales support team members. That wouldn't have solved the problem.”
Manufacturer of football helmets, protective gear, and sports apparel.
Developed Riddell's AI stack, including Teams integration and semantic kernel.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Riddell's Field sales assistant is part of this use case:
Related implementations across industries and use cases
Off-hours tracking requests overwhelmed a 4-person team. Now, AI resolves routine queries instantly and summarizes escalations for agents.
Sellers dug through scattered records for pricing and contracts. Now, they ask a voice AI to instantly generate visual dashboards.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Processing 20,000-line reports crashed legacy PCs. Now, teams build custom AI agents on upgraded devices to automate complex audits.
Scattered data across 47 countries buried teams in manual checks. Now, role-specific AI agents automate verifications to speed decisions.
Disparate tools slowed 320,000 employees. Unifying on Teams and Copilot connected the workforce and embedded AI into daily habits.
Disconnected systems trapped buyer data and complicated B2B orders. Now, AI-powered commerce unifies buying across showrooms and screens.
Staff missed the 30% of leads arriving after hours. AI agents now field 24/7 chats and book tours, prioritizing ready buyers.
Static forms ignored cultural nuance. Now, AI agents speak local dialects to capture leads and automate feedback calls.