AI case study

Rauda AICustomer support

70k users overwhelmed manual support lines. Context-aware voice agents now resolve inquiries instantly, freeing staff for complex cases.

Published|7 months ago

Key results

Call Automation Rate
40%
CSAT Increase
30%
Support Availability
24/7

Result highlights

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The story

Context

An insurtech startup managing over 70,000 policyholders with fully digital home and life insurance offerings.

Challenge

As the customer base grew, the company faced a surge in inbound calls from clients demanding instant, personalized answers to detailed questions....

Solution
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Scope & timeline

  • New agent training in days

Quotes

The company

Rauda AI logo

Rauda AI

rauda.ai

AI-powered customer support platform for voice, email, and chat automation.

IndustryInsurance
LocationMadrid, Spain
Employees11-50
Founded2023

The vendor

ElevenLabs logo

ElevenLabs

elevenlabs.io

AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees51-250
Founded2022

Use case

Rauda AI's Customer support is part of this use case:

Voice Agent
71 case studies(+194% YoY)
Proven impact?
LowModerateVery Strong
4.1Moderate
4.8Moderatewithin Customer Service

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