Rigid tools forced agents to handle policy changes. An AI agent now executes regulated workflows like renewals and address updates.
An insurer serving over 200,000 customers, primarily newcomers to the UK whose overseas driving experience is typically ignored by traditional providers.
Legacy support tools offered rigid flows with little true self-service, preventing customers from independently handling complex actions like policy...
“Migrants get penalized because their overseas driving experience doesn’t count. Even if you’ve been driving for 20 years, you’re treated like a new driver. That leads to unnecessarily high prices, and we knew we could do better.”
Car insurance provider for UK newcomers using global driving history.
AI agent platform for autonomous enterprise customer service.
Marshmallow's Customer support is part of this use case:
Related implementations across industries and use cases
Routine queries held a stellar team back; their AI build never shipped. Sierra's agent now answers with live account data, not KB articles.
A legacy bot passed 50% of chats to staff. Now, AI agents connect 62 databases to resolve 87% of inquiries autonomously.
A support bot just sent help links, not answers. Now, an AI agent resolves complex chats and multi-turn emails without human involvement.
Scripted bots lacked backend access, forcing manual GPS fixes. Now, an API-connected AI instantly closes rides and diagnoses root causes.
Fragmented systems buried adjusters in routine admin. Now, a 24/7 AI captures data and routes cases, freeing humans for complex claims.
Agents spent up to 6 minutes writing inconsistent notes. Now, AI instantly summarizes 55,000 weekly calls directly into the CRM.
Each incident sent engineers hunting for context from scratch, inconsistently across teams. Edwin AI now delivers it upfront.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.
Strict privacy rules prevented sending raw call transcripts to AI. Now, an automated system safely strips and restores sensitive data.
Rigid tools forced agents to handle policy changes. An AI agent now executes regulated workflows like renewals and address updates.
An insurer serving over 200,000 customers, primarily newcomers to the UK whose overseas driving experience is typically ignored by traditional providers.
Legacy support tools offered rigid flows with little true self-service, preventing customers from independently handling complex actions like policy...
“Migrants get penalized because their overseas driving experience doesn’t count. Even if you’ve been driving for 20 years, you’re treated like a new driver. That leads to unnecessarily high prices, and we knew we could do better.”
Car insurance provider for UK newcomers using global driving history.
AI agent platform for autonomous enterprise customer service.
Marshmallow's Customer support is part of this use case:
Related implementations across industries and use cases
Routine queries held a stellar team back; their AI build never shipped. Sierra's agent now answers with live account data, not KB articles.
A legacy bot passed 50% of chats to staff. Now, AI agents connect 62 databases to resolve 87% of inquiries autonomously.
A support bot just sent help links, not answers. Now, an AI agent resolves complex chats and multi-turn emails without human involvement.
Scripted bots lacked backend access, forcing manual GPS fixes. Now, an API-connected AI instantly closes rides and diagnoses root causes.
Fragmented systems buried adjusters in routine admin. Now, a 24/7 AI captures data and routes cases, freeing humans for complex claims.
Agents spent up to 6 minutes writing inconsistent notes. Now, AI instantly summarizes 55,000 weekly calls directly into the CRM.
Each incident sent engineers hunting for context from scratch, inconsistently across teams. Edwin AI now delivers it upfront.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.
Strict privacy rules prevented sending raw call transcripts to AI. Now, an automated system safely strips and restores sensitive data.