AI case study

Perennial PropertiesProperty maintenance

Technicians built work orders from scratch across fragmented systems. A unified AI app now manages all maintenance and custom inspections.

Published

Key results

SLA Compliance
58%

Result highlights

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The story

Context

An Atlanta-based mixed-use commercial development firm managing 2,600 units of multifamily housing, spanning single-family homes, downtown high-rises, and historic assets.

Challenge

Legacy technology managed basic work orders but failed at preventive maintenance and annual inspections across a highly diverse real estate...

Solution
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Quotes

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The company

Perennial Properties logo

Perennial Properties

perennialproperties.net

Multifamily and mixed-use real estate developer and property manager in Atlanta.

IndustryReal Estate & Construction
LocationAtlanta, GA, USA
Employees51-250
Founded1988

The vendor

AI automation platform for housing and healthcare communication workflows.

IndustryReal Estate & Construction
LocationNew York, NY, USA
Employees251-1K
Founded2017

Use case

Perennial Properties's Property maintenance is part of this use case:

Support Chatbot
222 case studies(+9% YoY)
Proven impact?
LowModerateVery Strong
4.9Moderate
14.4Very strongwithin Real Estate & Construction
10.0Very strongwithin Operations

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