AI case study

The Michaels OrganizationMaintenance management

Managing 24/7 maintenance for 75,000 units stretched onsite teams. Now, an AI assistant triages requests and instantly routes emergencies.

Published|2 months ago

Key results

Same-Day Closure Rate
~50%

Result highlights

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The story

Context

The nation's largest private sector owner of affordable housing manages over 75,000 units across 39 states, including privatized housing on 12 military installations.

Challenge

Managing around-the-clock maintenance requests across a vast portfolio stretched onsite teams and caused minor issues to slip through the cracks....

Solution
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Scope & timeline

  • ~20% of all portfolio work orders created by AI

The company

The Michaels Organization logo

The Michaels Organization

tmo.com

Developer and manager of affordable, student, and military housing communities.

IndustryReal Estate & Construction
LocationCamden, NJ, USA
Employees1K-5K
Founded1973

The vendor

AI automation platform for housing and healthcare communication workflows.

IndustryReal Estate & Construction
LocationNew York, NY, USA
Employees251-1K
Founded2017

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