AI case study

CAF ManagementCustomer support

Property teams across 24,000 units juggled paperwork with resident care. Now, AI handles routine questions to free staff for residents.

Published

Key results

Retention Increase
3.04 pts
Occupancy Increase
1.64 pts
Tours Scheduled
7,044

Result highlights

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The story

Context

A multifamily real estate operator managing over 24,000 units across Texas, Arizona, and Oklahoma.

Challenge

As the portfolio grew, onsite property teams struggled to balance resident-facing duties with expanding administrative workloads. Relying on...

Solution
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The company

CAF Management logo

CAF Management

cafmanagement.com

Multifamily property management services for apartment communities.

IndustryReal Estate & Construction
LocationFrisco, TX, USA
Employees251-1K
Founded2010

The vendor

AI automation platform for housing and healthcare communication workflows.

IndustryReal Estate & Construction
LocationNew York, NY, USA
Employees251-1K
Founded2017

Use case

CAF Management's Customer support is part of this use case:

Support Chatbot
222 case studies(-2% YoY)
Proven impact?
LowModerateVery Strong
4.8Moderate
14.4Very strongwithin Real Estate & Construction
4.6Moderatewithin Customer Service

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