AI case study

Cowboy PropertiesWork order management

Manual tracking across 3,000 units obscured technician performance. Now, AI auto-routes work by specialty and tracks completion times.

Published|3 months ago

The story

Context

A Utah-based multifamily management company oversees a 3,000-unit portfolio of market-rate, tax credit, and mixed-use communities.

Challenge

Management lacked visibility into site-level maintenance workflows and relied on manual tracking for recurring tasks like garage inspections and...

Solution
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Scope & timeline

  • 60% of completed work orders assigned by AI

The company

Cowboy Properties logo

Cowboy Properties

cowboyproperties.com

Residential and mixed-use real estate developer and property management firm.

IndustryReal Estate & Construction
LocationSalt Lake City, UT, USA
Employees51-250
Founded1991

The vendor

AI automation platform for housing and healthcare communication workflows.

IndustryReal Estate & Construction
LocationNew York, NY, USA
Employees251-1K
Founded2017

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