Legacy phone systems failed to scale. Now, AI handles 3M daily calls for a retailer, lifting shopping cart value by 10%.
A Berlin-based software company enables enterprises in insurance, e-commerce, and travel to automate customer interactions across phone and messaging channels.
Global contact centers cost businesses nearly $500 billion annually yet frequently frustrate users with rigid systems that cannot handle language...
“An estimated $489 billion (USD) is spent every year on contact centers, yet the experience is still frustrating for everyone. We focused on bringing together the best of people and technology to facilitate voice communication that makes customer interactions feel as natural as possible.”
AI agent management platform for enterprise contact centers and customer service.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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Agents faced bottlenecks waiting for supervisors. Now, a live AI coach suggests answers, cutting handling time by 12%.
Spikes across scattered channels bottlenecked support. Generative AI now fields voice and text instantly, with zero human aid.
Staffing costs held back 24/7 scale. AI agents now automate millions of calls with voices so human that clients ask for them by name.
Engineers manually correlated alerts across systems. AI agents now diagnose issues and suggest fixes, cutting recovery time by 35%.
Minor edits required days of crew coordination. Now, staff use avatars to modify dialogue and translate languages instantly.
Lab supply orders were handwritten in notebooks. Digital ordering now takes seconds, saving 30,000 hours for research annually.
Experts spent 15 minutes pulling data from scattered systems. Natural language prompts now generate detailed reports instantly.