Agents faced bottlenecks waiting for supervisors. Now, a live AI coach suggests answers, cutting handling time by 12%.
A Romanian software startup serves enterprise clients including Vodafone and the country's largest private healthcare provider with customer engagement tools.
Sales and support agents struggled to handle complex objections effectively, relying on slow manual consultations with supervisors or static...
“As a sales representative, I was trying to find better and easier ways to do my job. How could customer service and sales agents like me handle customer objections more effectively and tailor responses based on other agents’ past experiences?”
AI-powered conversation intelligence for automated QA and agent assistance.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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