AI case study

Engagely.aiCustomer service automation

Spikes across scattered channels bottlenecked support. Generative AI now fields voice and text instantly, with zero human aid.

Published|1 year ago

Key results

Op Cost Reduction
60%+
Customer Wait Time
0 mins
Response Accuracy
95%+

Result highlights

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The story

Context

A customer experience platform provider enabling businesses to automate interactions across diverse channels including voice, social media, and web.

Challenge

Businesses faced operational strain from resource gaps and sudden spikes in query volume while trying to manage disjointed communication channels....

Solution
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Quotes

The company

Engagely.ai logo

Engagely.ai

engagely.ai

No-code customer engagement platform for AI-powered conversational automation.

IndustrySoftware & Platforms
LocationMumbai, MH, India
Employees51-250
Founded2017

The AI provider

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

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