AI case study

GAIL (India)Automated voice agents

Scaling required hiring agents for every language. Now, AI handles collections and service, switching languages instantly mid-call.

Published|1 year ago

Key results

Efficiency Gain
60%
Accuracy Improvement
30%

Result highlights

Unlock 2 result highlights

The story

Context

A financial technology provider focused on automating insurance and banking interactions across Latin America and international markets.

Challenge

Scaling support into new regions was restricted by the logistical complexity of hiring multilingual agents for every language. Additionally, manual...

Solution
Unlock full story

Quotes

The company

GAIL (India) logo

GAIL (India)

gailonline.com

Natural gas transmission, distribution, and petrochemical processing company.

IndustryInsurance
LocationNew Delhi, DL, India
Employees5K-10K
Founded1984

The AI provider

ElevenLabs logo

ElevenLabs

elevenlabs.io

AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees51-250
Founded2022

Similar Case Studies

Related implementations across industries and use cases

66 AI case studies in Insurance

1,355 AI case studies in Product Engineering