Silos blinded IT across 40 sites. AI now predicts outages and routes 90k tickets, cutting high-priority incident resolution time by 92%.
New Zealand's largest company produces 16 billion liters of milk annually across 40 manufacturing sites, accounting for 30% of global dairy exports.
Disparate systems created visibility gaps across global infrastructure while the service desk struggled to process 90,000 monthly tickets....
“ServiceNow is the AI platform for business transformation. We can take advantage of the built-in automation to connect the dots across the enterprise and make our processes more efficient.”
Global dairy co-operative producing milk, ingredients, and nutrition products.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Rolled out a ServiceNow CMDB project for ITSM, ITOM, and HAM for Fonterra.
Related implementations across industries and use cases
Data was scattered across six mailboxes. Now, AI summarizes history in one view, cutting resolution time by 35%.
Siloed teams drowned in manual alert triage. AI now automates patching and documentation, reclaiming 1,700+ analyst hours monthly.
160,000 staff navigated dozens of disconnected systems. AI now triages requests and summarizes issues on one unified platform.
Engineers made multiple calls for routine tasks. Now, AI summarizes history and automates routing, boosting productivity 130%.
Support relied on 13 fragmented systems. Now, AI predicts risks and proactively opens 72% of cases before clients notice.
Disparate tools slowed 320,000 employees. Unifying on Teams and Copilot connected the workforce and embedded AI into daily habits.
Ad-hoc queries required custom dashboards. Now, specialized agents answer natural language questions with 99.9% accuracy.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Endpoint blind spots exposed critical operations. Now, AI automatically investigates and summarizes alerts so analysts act faster.
Silos blinded IT across 40 sites. AI now predicts outages and routes 90k tickets, cutting high-priority incident resolution time by 92%.
New Zealand's largest company produces 16 billion liters of milk annually across 40 manufacturing sites, accounting for 30% of global dairy exports.
Disparate systems created visibility gaps across global infrastructure while the service desk struggled to process 90,000 monthly tickets....
“ServiceNow is the AI platform for business transformation. We can take advantage of the built-in automation to connect the dots across the enterprise and make our processes more efficient.”
Global dairy co-operative producing milk, ingredients, and nutrition products.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Rolled out a ServiceNow CMDB project for ITSM, ITOM, and HAM for Fonterra.
Related implementations across industries and use cases
Data was scattered across six mailboxes. Now, AI summarizes history in one view, cutting resolution time by 35%.
Siloed teams drowned in manual alert triage. AI now automates patching and documentation, reclaiming 1,700+ analyst hours monthly.
160,000 staff navigated dozens of disconnected systems. AI now triages requests and summarizes issues on one unified platform.
Engineers made multiple calls for routine tasks. Now, AI summarizes history and automates routing, boosting productivity 130%.
Support relied on 13 fragmented systems. Now, AI predicts risks and proactively opens 72% of cases before clients notice.
Disparate tools slowed 320,000 employees. Unifying on Teams and Copilot connected the workforce and embedded AI into daily habits.
Ad-hoc queries required custom dashboards. Now, specialized agents answer natural language questions with 99.9% accuracy.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Endpoint blind spots exposed critical operations. Now, AI automatically investigates and summarizes alerts so analysts act faster.