Silos blinded IT across 40 sites. AI now predicts outages and routes 90k tickets, cutting high-priority incident resolution time by 92%.
New Zealand's largest company produces 16 billion liters of milk annually across 40 manufacturing sites, accounting for 30% of global dairy exports.
Disparate systems created visibility gaps across global infrastructure while the service desk struggled to process 90,000 monthly tickets....
“ServiceNow is the AI platform for business transformation. We can take advantage of the built-in automation to connect the dots across the enterprise and make our processes more efficient.”
Global dairy co-operative producing milk, ingredients, and nutrition products.
Rolled out a ServiceNow CMDB project for ITSM, ITOM, and HAM for Fonterra.
Manual teams couldn't support millions of shops. AI agents now resolve delivery issues, escalating complex cases to humans.
Analysts spent days manually merging data. GenAI now generates localized campaign summaries for 20 audiences across six countries.
Writing case notes consumed support staff. GenAI now drafts summaries instantly, saving IT and HR nearly 10 hours of work every day.
Operations relied on local Excel sheets. Custom LLMs now translate tickets instantly and automate approvals across 600 sites.