Silos blinded IT across 40 sites. AI now predicts outages and routes 90k tickets, cutting high-priority incident resolution time by 92%.
New Zealand's largest company produces 16 billion liters of milk annually across 40 manufacturing sites, accounting for 30% of global dairy exports.
Disparate systems created visibility gaps across global infrastructure while the service desk struggled to process 90,000 monthly tickets....
“ServiceNow is the AI platform for business transformation. We can take advantage of the built-in automation to connect the dots across the enterprise and make our processes more efficient.”
Global dairy co-operative producing milk, ingredients, and nutrition products.
Rolled out a ServiceNow CMDB project for ITSM, ITOM, and HAM for Fonterra.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Fonterra's IT operations and support is part of this use case:
Related implementations across industries and use cases
Data was scattered across six mailboxes. Now, AI summarizes history in one view, cutting resolution time by 35%.
IT experts scrolled logs across 6 systems. GenAI now summarizes context and drafts notes, saving 25 minutes per major incident.
IT tracked just 26% of live events. Now, AI monitors everything and resolves bugs autonomously.
Engineers made multiple calls for routine tasks. Now, AI summarizes history and automates routing, boosting productivity 130%.
IT tracked just 26% of live events. Now, AI monitors everything and resolves bugs autonomously.
Testing physical prototypes delayed evaluations by weeks. Now, researchers use AI consumer personas to simulate product trials in hours.
Peak season required 300 temps to manage 9,000 daily cases. An AI agent now handles the volume across 19 countries with zero backlog.
Misclassified tickets drove needless escalations. Now, an AI agent auto-routes cases and surfaces 1-click resolutions for support teams.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Silos blinded IT across 40 sites. AI now predicts outages and routes 90k tickets, cutting high-priority incident resolution time by 92%.
New Zealand's largest company produces 16 billion liters of milk annually across 40 manufacturing sites, accounting for 30% of global dairy exports.
Disparate systems created visibility gaps across global infrastructure while the service desk struggled to process 90,000 monthly tickets....
“ServiceNow is the AI platform for business transformation. We can take advantage of the built-in automation to connect the dots across the enterprise and make our processes more efficient.”
Global dairy co-operative producing milk, ingredients, and nutrition products.
Rolled out a ServiceNow CMDB project for ITSM, ITOM, and HAM for Fonterra.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Fonterra's IT operations and support is part of this use case:
Related implementations across industries and use cases
Data was scattered across six mailboxes. Now, AI summarizes history in one view, cutting resolution time by 35%.
IT experts scrolled logs across 6 systems. GenAI now summarizes context and drafts notes, saving 25 minutes per major incident.
IT tracked just 26% of live events. Now, AI monitors everything and resolves bugs autonomously.
Engineers made multiple calls for routine tasks. Now, AI summarizes history and automates routing, boosting productivity 130%.
IT tracked just 26% of live events. Now, AI monitors everything and resolves bugs autonomously.
Testing physical prototypes delayed evaluations by weeks. Now, researchers use AI consumer personas to simulate product trials in hours.
Peak season required 300 temps to manage 9,000 daily cases. An AI agent now handles the volume across 19 countries with zero backlog.
Misclassified tickets drove needless escalations. Now, an AI agent auto-routes cases and surfaces 1-click resolutions for support teams.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.