AI case study

HeinekenProcess automation

Staff manually checked thousands of orders in Excel. Now, automated apps and AI agents validate logistics and pre-screen legal claims.

Published|2 months ago

Key results

Annual Time Savings
~300 hours
Productivity Gained
3.1M hours

Result highlights

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The story

Context

Europe's largest brewer, operating in 190 countries with 90,000 employees, supports over 7,500 citizen developers who have built more than 10,000 custom business applications.

Challenge

Managing over 8,000 development environments became a severe governance challenge for the central technology team as citizen development scaled...

Solution
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Quotes

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The company

Multinational brewing company with a portfolio of premium beer and cider brands.

IndustryConsumer Products
LocationAmsterdam, Netherlands
Founded1864

The vendor

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

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