Thousands of emails, every application reviewed by hand. Now agents verify IDs, translate, and draft; a five-person team makes every call.
Organizing body for the world's most-watched sporting event, managing accreditation for thousands of journalists, photographers, and broadcasters attending the first World Cup to feature 48 teams across three host countries.
A five-person media operations team processed every accreditation application manually, entering data, verifying journalist IDs, and reviewing...
“Our goal with Charlie was to significantly simplify the way we interact with the media.”
International governing body for association football, futsal, and beach soccer.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
FIFA's Media accreditation is part of this use case:
Related implementations across industries and use cases
Stats were trapped in dropdown menus. Now, AI unifies live data to answer complex questions instantly—no searching required.
Data scattered across systems forced generic content. Now, AI agents surface personalized stats and videos via chat during live matches.
Translating updates one language at a time bottlenecked distribution. Now, AI drafts multilingual commentary in minutes for editor review.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Answering 'mediums or hards?' once meant pulling an engineer for minutes. Now the whole field's tire feedback surfaces in a chat query.
Scaling AI access across a 100,000-employee workforce risked system overloads. An auto-scaling platform launched with zero downtime.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Agents juggling fragmented systems and memory for life-safety calls. One platform + AI copilot cut onboarding from 6 weeks to 2.
Thousands of emails, every application reviewed by hand. Now agents verify IDs, translate, and draft; a five-person team makes every call.
Organizing body for the world's most-watched sporting event, managing accreditation for thousands of journalists, photographers, and broadcasters attending the first World Cup to feature 48 teams across three host countries.
A five-person media operations team processed every accreditation application manually, entering data, verifying journalist IDs, and reviewing...
“Our goal with Charlie was to significantly simplify the way we interact with the media.”
International governing body for association football, futsal, and beach soccer.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
FIFA's Media accreditation is part of this use case:
Related implementations across industries and use cases
Stats were trapped in dropdown menus. Now, AI unifies live data to answer complex questions instantly—no searching required.
Data scattered across systems forced generic content. Now, AI agents surface personalized stats and videos via chat during live matches.
Translating updates one language at a time bottlenecked distribution. Now, AI drafts multilingual commentary in minutes for editor review.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Answering 'mediums or hards?' once meant pulling an engineer for minutes. Now the whole field's tire feedback surfaces in a chat query.
Scaling AI access across a 100,000-employee workforce risked system overloads. An auto-scaling platform launched with zero downtime.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Agents juggling fragmented systems and memory for life-safety calls. One platform + AI copilot cut onboarding from 6 weeks to 2.