Key results
Result highlights
The story
A professional spring football league with eight teams and 540,000 seasonal attendees relies on just 20 representatives to manage sales and service operations.
This small team faced 200,000 annual inquiries, becoming overwhelmed by repetitive questions about tickets and parking during the high-pressure...
Quotes
“The most important thing for the UFL is getting as many people to experience our product as possible. Our reps are critical to that. Answering questions, like ‘How do I download a ticket?’ or ‘How do I buy a parking pass?’ takes them away from the work that drives the league’s long-term success.”
The company
United Football League
theufl.comProfessional spring football league and sports entertainment organization.
Scope & timeline
- AI agent deployed in 60 days
Implementation partner
Uptima
uptima.comCollaborated with the UFL to develop a custom AI agent for football operations data analysis.