20 reps managed 200k annual inquiries. An AI agent now resolves routine questions, freeing staff to drive premium sales.
A professional spring football league with eight teams and 540,000 seasonal attendees relies on just 20 representatives to manage sales and service operations.
This small team faced 200,000 annual inquiries, becoming overwhelmed by repetitive questions about tickets and parking during the high-pressure...
“The most important thing for the UFL is getting as many people to experience our product as possible. Our reps are critical to that. Answering questions, like ‘How do I download a ticket?’ or ‘How do I buy a parking pass?’ takes them away from the work that drives the league’s long-term success.”
United Football League's Fan support is part of this use case:
Professional spring football league and sports entertainment organization.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Collaborated with the UFL to develop a custom AI agent for football operations data analysis.
Related implementations across industries and use cases
Stats were trapped in dropdown menus. Now, AI unifies live data to answer complex questions instantly—no searching required.
Fans tracked picks on static lists. Now, a GenAI assistant answers questions with real-time stats, driving 1M+ engagements.
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
Millions needed guidance during a Super Bowl puzzle event. An AI handled 10K queries per minute, nudging theories without leaking answers.
Fans faced anxiety tracking high-stakes tickets across systems. Now, integrated AI instantly pulls order details, eliminating queues.
Designers relied on static mocks and engineering queues. Now they build live apps directly, shrinking 6-month cycles to 8 weeks.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
20 reps managed 200k annual inquiries. An AI agent now resolves routine questions, freeing staff to drive premium sales.
A professional spring football league with eight teams and 540,000 seasonal attendees relies on just 20 representatives to manage sales and service operations.
This small team faced 200,000 annual inquiries, becoming overwhelmed by repetitive questions about tickets and parking during the high-pressure...
“The most important thing for the UFL is getting as many people to experience our product as possible. Our reps are critical to that. Answering questions, like ‘How do I download a ticket?’ or ‘How do I buy a parking pass?’ takes them away from the work that drives the league’s long-term success.”
United Football League's Fan support is part of this use case:
Professional spring football league and sports entertainment organization.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Collaborated with the UFL to develop a custom AI agent for football operations data analysis.
Related implementations across industries and use cases
Stats were trapped in dropdown menus. Now, AI unifies live data to answer complex questions instantly—no searching required.
Fans tracked picks on static lists. Now, a GenAI assistant answers questions with real-time stats, driving 1M+ engagements.
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
Millions needed guidance during a Super Bowl puzzle event. An AI handled 10K queries per minute, nudging theories without leaking answers.
Fans faced anxiety tracking high-stakes tickets across systems. Now, integrated AI instantly pulls order details, eliminating queues.
Designers relied on static mocks and engineering queues. Now they build live apps directly, shrinking 6-month cycles to 8 weeks.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.