20 reps managed 200k annual inquiries. An AI agent now resolves routine questions, freeing staff to drive premium sales.
A professional spring football league with eight teams and 540,000 seasonal attendees relies on just 20 representatives to manage sales and service operations.
This small team faced 200,000 annual inquiries, becoming overwhelmed by repetitive questions about tickets and parking during the high-pressure...
“The most important thing for the UFL is getting as many people to experience our product as possible. Our reps are critical to that. Answering questions, like ‘How do I download a ticket?’ or ‘How do I buy a parking pass?’ takes them away from the work that drives the league’s long-term success.”
Professional spring football league and sports entertainment organization.
Collaborated with the UFL to develop a custom AI agent for football operations data analysis.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
United Football League's Fan support is part of this use case:
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20 reps managed 200k annual inquiries. An AI agent now resolves routine questions, freeing staff to drive premium sales.
A professional spring football league with eight teams and 540,000 seasonal attendees relies on just 20 representatives to manage sales and service operations.
This small team faced 200,000 annual inquiries, becoming overwhelmed by repetitive questions about tickets and parking during the high-pressure...
“The most important thing for the UFL is getting as many people to experience our product as possible. Our reps are critical to that. Answering questions, like ‘How do I download a ticket?’ or ‘How do I buy a parking pass?’ takes them away from the work that drives the league’s long-term success.”
Professional spring football league and sports entertainment organization.
Collaborated with the UFL to develop a custom AI agent for football operations data analysis.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
United Football League's Fan support is part of this use case:
Related implementations across industries and use cases
Fans tracked picks on static lists. Now, a GenAI assistant answers questions with real-time stats, driving 1M+ engagements.
Stats were trapped in dropdown menus. Now, AI unifies live data to answer complex questions instantly—no searching required.
Event surges flooded agents with the same ticket questions. Now, AI instantly resolves common queries, freeing the team for complex issues.
Global expansion stretched support agents thin. Now, an AI agent resolves nearly half of all tickets, freeing the team for complex cases.
Field teams couldn't support 100,000 remote farmers. Now, an AI agent answers routine crop questions, routing complex cases to experts.
Event surges flooded agents with the same ticket questions. Now, AI instantly resolves common queries, freeing the team for complex issues.
Manual prospect sourcing took 2 months. Now, AI enriches 8M records and routes scored sponsorship leads to 150 reps in 24 hours.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.