Disconnected systems left Service Desk agents piecing together context across escalations. One global platform now connects every channel and team.
A global IT services provider running a large-scale Service Desk supporting customers and employees across multiple channels and geographies.
A legacy on-premises customer experience platform couldn't support the company's ambition to reduce effort for users, improve the working experience...
“Winning the Experience Orchestration Excellence award recognizes the work our teams have done to make AI-powered support a reality for our customers, helping them create better employee experiences and achieve meaningful business outcomes.”
Independent technology and services provider for large corporate and public sector organizations.
AI-powered customer experience orchestration platform for contact centers.
Computacenter's IT service desk support is part of this use case:
Related implementations across industries and use cases
Fragmented legacy platforms took weeks to scale. Now, AI routes emails by intent while unified desktops let agents resolve issues faster.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Employees juggled separate chatbots for HR, payroll, travel, and policy—unsure which to use. Lumi collapsed them into one front door.
Fragmented legacy platforms took weeks to scale. Now, AI routes emails by intent while unified desktops let agents resolve issues faster.
Global expansion stretched support agents thin. Now, an AI agent resolves nearly half of all tickets, freeing the team for complex cases.
Passive demos left the value of AI analytics abstract. A Cloud Lab where customers ran real tasks in their own data made it concrete.
Manual follow-ups and time zone gaps delayed global buyers. Now, a 24/7 AI agent instantly personalizes multilingual conversations.
New subscribers churned before anyone called—too costly to reach them all. An AI agent now calls every one; early cancellations halved.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Disconnected systems left Service Desk agents piecing together context across escalations. One global platform now connects every channel and team.
A global IT services provider running a large-scale Service Desk supporting customers and employees across multiple channels and geographies.
A legacy on-premises customer experience platform couldn't support the company's ambition to reduce effort for users, improve the working experience...
“Winning the Experience Orchestration Excellence award recognizes the work our teams have done to make AI-powered support a reality for our customers, helping them create better employee experiences and achieve meaningful business outcomes.”
Independent technology and services provider for large corporate and public sector organizations.
AI-powered customer experience orchestration platform for contact centers.
Computacenter's IT service desk support is part of this use case:
Related implementations across industries and use cases
Fragmented legacy platforms took weeks to scale. Now, AI routes emails by intent while unified desktops let agents resolve issues faster.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Employees juggled separate chatbots for HR, payroll, travel, and policy—unsure which to use. Lumi collapsed them into one front door.
Fragmented legacy platforms took weeks to scale. Now, AI routes emails by intent while unified desktops let agents resolve issues faster.
Global expansion stretched support agents thin. Now, an AI agent resolves nearly half of all tickets, freeing the team for complex cases.
Passive demos left the value of AI analytics abstract. A Cloud Lab where customers ran real tasks in their own data made it concrete.
Manual follow-ups and time zone gaps delayed global buyers. Now, a 24/7 AI agent instantly personalizes multilingual conversations.
New subscribers churned before anyone called—too costly to reach them all. An AI agent now calls every one; early cancellations halved.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.