AI case study

Coastal Ridge Real EstateLeasing operations

Managing 15+ systems and 24/7 demands bottlenecked lean teams. AI now handles routine inquiries, freeing staff for in-person hospitality.

Published|10 months ago

Key results

Occupancy Rate
~92%
Delinquency Rate
38%
Lead-to-Tour Rate
30%

Result highlights

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The story

Context

A lean multifamily real estate operator manages a growing portfolio across multiple markets without the extensive support infrastructure typical of major industry players.

Challenge

Rapid portfolio growth and expectations for instant, round-the-clock responses placed unsustainable pressure on lean onsite teams. Additionally,...

Solution
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The company

Coastal Ridge Real Estate logo

Coastal Ridge Real Estate

coastalridge.com

Residential real estate investment, development, and property management firm.

IndustryReal Estate & Construction
LocationColumbus, OH, USA
Employees251-1K
Founded2013

The vendor

AI automation platform for housing and healthcare communication workflows.

IndustryReal Estate & Construction
LocationNew York, NY, USA
Employees251-1K
Founded2017

Use case

Coastal Ridge Real Estate's Leasing operations is part of this use case:

Agentic Customer Service
64 case studies(+156% YoY)
Proven impact?
LowModerateVery Strong
9.1Very strong
21.8Very strongwithin Real Estate & Construction
11.0Very strongwithin Sales

66 AI case studies in Agentic Customer Service

99 AI case studies in Real Estate & Construction

170 AI case studies in Sales