AI case study

Olympus PropertyLeasing automation

Teams juggled three platforms while 45% of leads arrived after hours and 45% of calls went unanswered. AI now handles the first response.

Published

Key results

Monthly Capacity Freed
1,033+ hrs
Avg Lead Response Time
29 secs
Median Renewal Time
8 days

Result highlights

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The story

Context

A vertically integrated multifamily investment firm valued at over $9 billion, managing 125+ properties across owned and fee-managed assets, applying identical operating standards and technology stacks across both portfolio types.

Challenge

Onsite teams juggled three disconnected platforms (a standalone CRM, an AI lead tool, and a call hub) for daily operations, in a sector where 50% of...

Solution
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The company

Olympus Property logo

Olympus Property

olympusproperty.com

Multifamily property investor and manager for luxury apartment communities.

IndustryReal Estate & Construction
LocationFort Worth, TX, USA
Employees251-1K
Founded1990

The vendor

AI automation platform for housing and healthcare communication workflows.

IndustryReal Estate & Construction
LocationNew York, NY, USA
Employees251-1K
Founded2017

Use case

Olympus Property's Leasing automation is part of this use case:

Lead Qualification
26 case studies(+171% YoY)
Proven impact?
LowModerateVery Strong
12.5Very strong
9.8Very strongwithin Real Estate & Construction
11.8Very strongwithin Sales

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