Rigid menus bottlenecked 3,000 daily calls. An AI agent now fields overflow instantly, resolving complex queries in any language.
A Texas municipal government handling more than 3,000 inbound calls per day from a multilingual community of 138,000 residents spanning English, Spanish, Mandarin, Taiwanese, and Arabic speakers.
At peak times, call volume led to missed connections and longer resolution times. Legacy IVR menus struggled with complex requests, and language...
“ElevenLabs has the absolute best voice synthesis technology out in the market. If you look at other large competitors, they don't compare. Each additional second of lag reduces customer satisfaction and going with ElevenLabs, the best provider from a quality and latency perspective, was a no-brainer.”
Municipal government providing public services and infrastructure for Midland, Texas.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
City of Midland's Citizen support is part of this use case:
Related implementations across industries and use cases
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Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
Air raids sent operators to shelters; calls went unanswered. Now an AI agent keeps the line open—through alerts, after hours, at any scale.
Off-hour callers in crisis waited days for help. Now, voice AI fields calls, routes urgent cases to humans, and automates documentation.
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Staff reconciled spending line-by-line across scattered systems. Now, they use AI to automate the process and query data in plain English.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Rigid menus bottlenecked 3,000 daily calls. An AI agent now fields overflow instantly, resolving complex queries in any language.
A Texas municipal government handling more than 3,000 inbound calls per day from a multilingual community of 138,000 residents spanning English, Spanish, Mandarin, Taiwanese, and Arabic speakers.
At peak times, call volume led to missed connections and longer resolution times. Legacy IVR menus struggled with complex requests, and language...
“ElevenLabs has the absolute best voice synthesis technology out in the market. If you look at other large competitors, they don't compare. Each additional second of lag reduces customer satisfaction and going with ElevenLabs, the best provider from a quality and latency perspective, was a no-brainer.”
Municipal government providing public services and infrastructure for Midland, Texas.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
City of Midland's Citizen support is part of this use case:
Related implementations across industries and use cases
Air raids sent operators to shelters; calls went unanswered. Now an AI agent keeps the line open—through alerts, after hours, at any scale.
Site queries returned generic links requiring manual searches. Now, an AI agent instantly delivers personalized schedules via backend API.
Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
Air raids sent operators to shelters; calls went unanswered. Now an AI agent keeps the line open—through alerts, after hours, at any scale.
Off-hour callers in crisis waited days for help. Now, voice AI fields calls, routes urgent cases to humans, and automates documentation.
Staff manually cross-checked hundreds of pages. Agents now synthesize technical files to draft environmental analyses.
Staff reconciled spending line-by-line across scattered systems. Now, they use AI to automate the process and query data in plain English.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.