Rigid menus bottlenecked 3,000 daily calls. An AI agent now fields overflow instantly, resolving complex queries in any language.
A Texas municipality serving approximately 138,000 residents across diverse language groups manages more than 3,000 inbound calls daily.
Peak call volumes frequently led to missed connections and long resolution times, while rigid IVR menus made complex requests difficult to complete...
“ElevenLabs has the absolute best voice synthesis technology out in the market. If you look at other large competitors, they don't compare. Each additional second of lag reduces customer satisfaction and going with ElevenLabs, the best provider from a quality and latency perspective, was a no-brainer.”
Municipal government providing public services and infrastructure for Midland, Texas.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
Related implementations across industries and use cases
Site queries returned generic links requiring manual searches. Now, an AI agent instantly delivers personalized schedules via backend API.
Complex rules held agents to 4-minute responses. An AI assistant now retrieves policy data to answer citizens in 3 seconds.
13.5k incidents forced agents to rush notes. AI now drafts summaries from transcripts, saving a work-month of admin time annually.
Hiring couldn't keep up with visa demand. Voice AI now scans 20-page applications instantly to resolve cases.
Citizens navigated 40 siloed systems to access public services. Now, multilingual AI agents resolve routine queries on a single platform.
Staff manually cross-checked hundreds of pages. Agents now synthesize technical files to draft environmental analyses.
Auditors spent 10 months reviewing boxes of invoices. AI now reconciles the data in hours, freeing staff to investigate anomalies.
Data was scattered across six mailboxes. Now, AI summarizes history in one view, cutting resolution time by 35%.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.