Key results
Fewer Missed Calls
7k
Result highlights
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The story
A Texas municipality serving approximately 138,000 residents across diverse language groups manages more than 3,000 inbound calls daily.
Peak call volumes frequently led to missed connections and long resolution times, while rigid IVR menus made complex requests difficult to complete...
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Quotes
“ElevenLabs has the absolute best voice synthesis technology out in the market. If you look at other large competitors, they don't compare. Each additional second of lag reduces customer satisfaction and going with ElevenLabs, the best provider from a quality and latency perspective, was a no-brainer.”
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The company
City of Midland
midlandtexas.govMunicipal government providing public services and infrastructure for Midland, Texas.
IndustryGovernment & Public Sector
LocationMidland, TX, USA
Employees251-1K
Founded1906