Rigid menus bottlenecked 3,000 daily calls. An AI agent now fields overflow instantly, resolving complex queries in any language.
A Texas municipality serving approximately 138,000 residents across diverse language groups manages more than 3,000 inbound calls daily.
Peak call volumes frequently led to missed connections and long resolution times, while rigid IVR menus made complex requests difficult to complete...
“ElevenLabs has the absolute best voice synthesis technology out in the market. If you look at other large competitors, they don't compare. Each additional second of lag reduces customer satisfaction and going with ElevenLabs, the best provider from a quality and latency perspective, was a no-brainer.”
Municipal government providing public services and infrastructure for Midland, Texas.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
City of Midland's Citizen support is part of this use case:
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Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
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Rigid menus bottlenecked 3,000 daily calls. An AI agent now fields overflow instantly, resolving complex queries in any language.
A Texas municipality serving approximately 138,000 residents across diverse language groups manages more than 3,000 inbound calls daily.
Peak call volumes frequently led to missed connections and long resolution times, while rigid IVR menus made complex requests difficult to complete...
“ElevenLabs has the absolute best voice synthesis technology out in the market. If you look at other large competitors, they don't compare. Each additional second of lag reduces customer satisfaction and going with ElevenLabs, the best provider from a quality and latency perspective, was a no-brainer.”
Municipal government providing public services and infrastructure for Midland, Texas.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
City of Midland's Citizen support is part of this use case:
Related implementations across industries and use cases
Site queries returned generic links requiring manual searches. Now, an AI agent instantly delivers personalized schedules via backend API.
Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
Complex rules held agents to 4-minute responses. An AI assistant now retrieves policy data to answer citizens in 3 seconds.
Hiring couldn't keep up with visa demand. Voice AI now scans 20-page applications instantly to resolve cases.
Citizens navigated 40 siloed systems to access public services. Now, multilingual AI agents resolve routine queries on a single platform.
Deciphering 6M lines of 1970s code delayed modernization. Now, AI translates legacy logic into plain English for IT teams to validate.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.