Fragmented websites left residents flooding the 311 hotline. Now, an AI assistant generates instant summaries with clickable citations.
The capital of California serves over half a million residents, providing essential public services through thousands of web pages distributed across more than 10 municipal websites.
Residents struggled to find answers to specific questions online, such as reporting stray dogs or replacing broken garbage bins, because information...
“Working for the City of Sacramento is like working for both a startup and a local government. We're encouraged to experiment and use technology to deliver new and better services, and we get to see the impact on our community as well.”
City of Sacramento's Public information search is part of this use case:
Municipal government providing public safety, infrastructure, and community services.
Search AI platform for enterprise search, observability, and security solutions.
Related implementations across industries and use cases
Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
13.5k incidents forced agents to rush notes. AI now drafts summaries from transcripts, saving a work-month of admin time annually.
Zoning rules buried in thousands of PDF pages caused permit denials. An AI agent now interprets codes to guide applicants instantly.
Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
95,000 ineligible inquiries overwhelmed staff. AI screens eligibility, while 14 internal agents instantly retrieve policy guidelines.
Staff manually cross-checked hundreds of pages. Agents now synthesize technical files to draft environmental analyses.
Teams manually monitored 395km of track. Now, AI predicts faults like wire sagging in real time, targeting 20% less downtime.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Fragmented websites left residents flooding the 311 hotline. Now, an AI assistant generates instant summaries with clickable citations.
The capital of California serves over half a million residents, providing essential public services through thousands of web pages distributed across more than 10 municipal websites.
Residents struggled to find answers to specific questions online, such as reporting stray dogs or replacing broken garbage bins, because information...
“Working for the City of Sacramento is like working for both a startup and a local government. We're encouraged to experiment and use technology to deliver new and better services, and we get to see the impact on our community as well.”
City of Sacramento's Public information search is part of this use case:
Municipal government providing public safety, infrastructure, and community services.
Search AI platform for enterprise search, observability, and security solutions.
Related implementations across industries and use cases
Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
13.5k incidents forced agents to rush notes. AI now drafts summaries from transcripts, saving a work-month of admin time annually.
Zoning rules buried in thousands of PDF pages caused permit denials. An AI agent now interprets codes to guide applicants instantly.
Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
95,000 ineligible inquiries overwhelmed staff. AI screens eligibility, while 14 internal agents instantly retrieve policy guidelines.
Staff manually cross-checked hundreds of pages. Agents now synthesize technical files to draft environmental analyses.
Teams manually monitored 395km of track. Now, AI predicts faults like wire sagging in real time, targeting 20% less downtime.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.